Support Services Manager

6 months ago

Surrey, Canada Peace Portal Seniors Village Full time

**Temp Position**: 12 Months

**ABOUT US**:
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

**SUMMARY OF POSITION**:
Reporting to facility General Manager, as a member of the facility leadership team the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations.

The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Support Services departments.

**RESPONSIBILITIES**:
Include but not limited to;
1. Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.

2. Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.

3. Model the values and leadership behaviours of organization and inspire other to do the same.

4. Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.

5. Participates in the management of assigned budgets.

6. Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan.

7. Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.

8. Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.

10. Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.

11. Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.

12. Coordinates Support Services orientation for new employees utilizing established programs and checklists

13. Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff.

14. Evaluates staff work performance & recommends strategies for improvements as necessary.

15. Plans and delivers seasonal menus that are compliant with all related regulations, fit the residents nutritional and therapeutic needs, and meets the facility and resident’s expectations.

16. Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction

17. Plans, directs and supervises the preparation and service of high quality food utilizing standardized operating procedures, industry standards, and related internal and external policies.

18. Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as required.

19. Works with other facility departments in the planning & delivery of special events / meals and programs as required.

20. Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.

21. Understands and participates in quality improvement.

22. Participates in patient/ resident safety at community level.

23. Required to work positively and collaboratively with all team members and supervisors.

24. Perform all other duties as required.

**QUALIFICATIONS**:
1. Graduation from a recognized program in Nutrition and Food Services Management

2. Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory

3. Food Safe Level 1 mandatory; Level 2 an asset

4. A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting including direct experience managing staff.

5. Experience managing unionized staff an asset.

6. Current Serving It Right Certification mandatory.

7. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

**SKILLS AND ABILITIES**:
1. High standards for customer service, food safety, physical space & environmental cleanliness.

2. Solid understanding of infection control protocol

3. Professional appearance, and good physical health

4. Demonstrated effective planning, time management and organizational skills

5. Ability to work independently with mínimal supervisi

  • Support Service Manager

    6 months ago

    Surrey, Canada CareCorp Seniors Services Full time

    **CareCorp Seniors Services, a trusted long-term care and assisted living contractor, is currently hiring a Support Service Manager for one of our service delivery sites, Hilton Villa Care Center.** **This is a permanent full-time position and offers a competitive salary, benefits and a flexible work schedule.** **Facility Address**:13525 Hilton Road,...

  • Administration Support Manager

    6 months ago

    Surrey, Canada Bouygues Energies & Services Full time

    Administration Support Manager Reporting to : P3 Services Manager Core purpose of the job: Oversees document management and control, budgets, and performance of the Administration and Parking Departments within each FM contract at all BC sites. Effectively manage, and develop the services within each site, using standards set by the Company and FM...

  • Casual Justice Support Worker

    4 months ago

    Surrey, Canada Connective Support Society Full time

    Connective is seeking an enthusiastic and dedicated individual to join our forward-thinking nonprofit organization in the role of Residence Support Worker, Justice. ROLE PURPOSE Our Community Residential Facility provides safe and secure wraparound support to individuals on parole or conditional release with residency conditions from federal institutions....

  • Casual Justice Support Worker

    7 days ago

    Surrey, Canada Connective Support Society Full time

    Connective is seeking an enthusiastic and dedicated individual to join our forward-thinking nonprofit organization in the role of Residence Support Worker, Justice. ROLE PURPOSE Our Community Residential Facility provides safe and secure wraparound support to individuals on parole or conditional release with residency conditions from federal institutions....

  • Specialized Homes and Support Services Manager

    6 months ago

    Surrey, Canada St Leonard's Youth and Family Services Full time

    **Brief Job Summary**: This is a salary position working 35 hours a week (7 hour days). The position will oversee the day-to-day operations, staff assignments and direction for the SHSS program to ensure that the outcomes of the program are met. The Manager provides planning, coordination, administration, and supports all SHSS programs. **The Manager is...

  • Pt - Residence Support Worker, Justice (Surrey)

    4 days ago

    Surrey, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in...

  • Ft - Residence Support Worker, Justice (Surrey)

    4 days ago

    Surrey, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in...

  • Pt - Residence Support Worker, Justice (Surrey)

    4 days ago

    Surrey, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in...

  • Support Services Manager

    4 months ago

    Surrey, Canada Peace Portal Seniors Village Full time

    **ABOUT US**: At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that...

  • Support Services Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada KREEDOM FREIGHT SERVICES LTD. Full time

    Job Description:We are seeking a highly organized and detail-oriented Support Services Coordinator to join our team at KREEDOM FREIGHT SERVICES LTD.Key Responsibilities:Prepare meeting minutes, seminar reports, and conference summariesEstablish and maintain office procedures and routinesSchedule appointments and confirm them with relevant partiesManage...

  • Casual Residence Support Worker, Justice

    6 days ago

    Surrey, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in...

  • Support Services Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada Scott Road Insurance Services Full time

    At Scott Road Insurance Services, we are seeking a highly organized and detail-oriented Support Services Coordinator to join our team. This is an exciting opportunity for someone who enjoys multitasking and working in a fast-paced environment.About the RoleThe primary responsibility of this role will be to schedule and confirm appointments, answer telephone...

  • Case Management Support Specialist

    2 months ago

    Surrey, Canada Options Community Services Full time

    **Case Management Support Specialist** **WorkBC Employment Services-Guildford** **Temporary Full-Time** **Posting Date**: **Location**: **Wage**: **Hours of Work**: **Closing Date**: **October 7, 2024** **Surrey, BC** **$26.33-$28.73 per hour** **35 Hours per week** ***(October 17, 2025)** **November 7, 2024** **_ Options Community Services is a...

  • Home Support Services Manager

    3 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    About the RoleWe are seeking a highly skilled and experienced Home Support Services Manager to join our team at Fraser Health.Job SummaryThe Home Support Services Manager is responsible for overseeing the daily operations of home support services for clients living in the assigned geographic area. This includes managing designated staff, human resource...

  • Support Services Coordinator

    3 weeks ago

    Surrey, British Columbia, Canada ALFA IMMIGRATION SERVICES LIMITED Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Support Services Coordinator to join our team at Alfa Immigration Services Limited.

  • Manager, Patient Support Services

    6 months ago

    Surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $52.59 - $75.59 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Community Support Worker

    6 months ago

    Surrey, Canada pandora services Full time

    **Pandora Services** is looking for Community Support Worker in the Surrey & surrounding areas. **Who We Are** Pandora Services is a Community Health Organization dedicated to assisting those who require specialized support such as: personal care, life skills training, companionship, & other personalized assistance to individuals with disabilities, living...

  • Business Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada New Vision Insurance Services Ltd. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Business Support Specialist to join our team at New Vision Insurance Services Ltd.Key ResponsibilitiesSchedule and confirm appointments with clients in a timely mannerRespond to telephone and electronic inquiries in a professional and courteous mannerMaintain accurate records of client...

  • Community Support Worker

    6 months ago

    Surrey, Canada pandora services Full time

    **Pandora Services** is looking for Community Support Workers in the cities of Surrey, Delta, Tsawwassen and White Rock. **Who We Are** Pandora Services is a Community Health Organization dedicated to assisting those who require specialized support such as: Personal care, Life Skills Training, companionship, & other personalized assistance to individuals...

  • Help Desk Manager

    6 months ago

    Surrey, Canada Bouygues Energies & Services Full time

    Reporting To: P3 Services Manager Scope of Duties and Responsibilities: - Develop, improve, and track relevant Key Performance Indicators for the Help Desk Services for all BYES contracts. - Ensure the delivery of services in accordance with business systems, such as H&S, quality assurance, environmental management systems, financial systems,...