Support Staff

5 months ago

Niagara Falls, Canada Spyce Lounge - Hilton Hotel and Suites Niagara Falls Full time

**What will it be like to work for this Hilton Niagara Falls/Fallsview?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

In addition to ensuring every Guest feels cared for, values and respected, the Spyce Support Staff will be responsible for greeting Guests in a prompt and courteous manner while maintaining a professional and pleasant attitude. When accepting reservations, the Busser/Host(ess) will be responsible for communicating special Guest requests to Management. The Support Staff ensures the tables are cleared and set as required by the busser/Host(ess)/Supervisor. The Support Staff will assist Servers in all parts of their role with the exception of ordering and delivery of drinks. This Team Member ensures that cutlery is polished and small wares are clean and presentable while also ensuring that sections and side stations are full stocked at all times.

The Support Staff will also be responsible for having general knowledge of the menu and responding to Guest inquiries about the restaurant and/or its services.

**What are we looking for?**

A Support Staff, serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Experience**
- Barback, Host(ess) or Busser experience is an asset

**Skills**
- Exceptional attention to detail
- Superb interpersonal and communication skills
- Quick and effective problem-solving tactics
- Positive and professional attitude

**Requirements**:

- Smart Serve Certified
- Must be available weekends, long weekends, holidays
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a Support Staff will be asked to perform from time to time. This list is only a sample; may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Type**: Part-time

**Salary**: $16.55 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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