Tech Consultant

1 month ago

Vancouver, Canada Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life **:The Tech Consultant provides clinical, technical and product knowledge support to existing/potential customers and Medtronic colleagues. Responsible for opportunity development by facilitating progressing successful clinical evaluations from inception through to completion. Builds and maintains solid customer relationships and provides customer training at all levels. The Tech Consultant role will aid in achieving or exceeding sales revenue targets for system targets as well as additional products by procedure types, including robotics. Liaise with, Territory Managers and clinical specialists to identify new opportunities and deliver superior customer support. This
position is responsible for assisting with key customer reports as required to support
Medtronic products and services.
**A Day in the life**:

- Provides technical expertise to sales representatives, other sales functions and customers.
- Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
- Provides sales personnel with technical data necessary for the demonstration of products.
- May make technical or scientific presentations at sales meetings and customer locations.
- Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.
- Acts as a liaison between sales personnel and technical staff.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- **Evaluations**:

- In conjunction with the local Territory Manager and direction from the assigned
Business Manager, represent Medtronic during surgical evaluations and
demonstrations, and instruct clinical staff (including nurses and physicians)
during procedures.
- Perform pre-trial activities such as in-servicing of staff, organizing equipment
and disposable requirements, etc.
- Introduce/demonstrate more complex technology utilization, and new
colleagues.
- Develop relationships with customers including surgeons and other areas
within the hospital environment. Assist in the logistics for equipment delivery
liaising with the Loaner and Service groups
- **New Product Launches**:
physicians, hospital staff and Medtronic colleagues.
**- Sales Support**:

- Support Medtronic resources to success in meeting or exceeding sales targets
by ensuring successful trials/evaluations and demonstrating unmatched
technical and clinical expertise/ support.
- Completing of assisting in the technical requirement section of RFP's
- Continually monitoring competitive products and providing education to the
sales team through competitive analysis reviews
- Supports with creation of capital sales quotations for assigned territory
**- Technical / Clinical Support**:

- Coordinate with regional field service support colleagues to lead installations
as necessary, provide technical service support and complete documentation
(training, installation, system checkout) as required.
- o Meet and maintain relationships with customers including surgeons, OR staff,
Diagnostic Imaging departments, foundations and other areas within the
hospital environment.
- Educate/train physicians and hospital personnel - on clinical / technical matters
relating to assigned Medtronic products and Technologies

**SPECIALIST CAREER STREAM**:Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

**DIFFERENTIATING FACTORS**

**Autonomy**:Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

**Organizational Impact**:Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

**Innovation and Complexity**:Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

**Communication and Influence**:Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem

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