Full Time Scheduler
5 months ago
Senior Helpers is looking for a dedicated individual to join our growing team.
Our clients and caregivers need our support 24/7 and as such this individual will be trained to assist them in a variety of ways. **Experience in the senior care industry as a Scheduler is a requirement for this position.**
**Responsibilities include (but are not limited to)**:
- Attend to incoming calls in a professional manner
- Action incoming calls from clients and caregivers
- Caregiver sick calls or book offs: action and reschedule with a new staff member
- Scheduling of client with the "perfect match" caregiver
- Ensuring all caregivers files are updated in Wellsky System
- Process intakes
**Qualifications**:
- One year of related work experience in health coordination
- Ability to multi-task and handle pressure situations with ease.
- Ability to work independently and as part of a team.
- Exceptional and verifiable customer service skills and experience.
- Excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
- Proactive problem prevention and issue resolution leadership ability.
- Proficiency in in Microsoft Word, Excel and Outlook.
- Strong verbal communication skills, especially when using the telephone.
- Ability to maintain confidentiality and exercise sound decision-making skills based upon company policies and philosophy.
**Job Types**: Full Time
**Schedule**:
- Monday to Friday
**Job Requirements**:
- Scheduling experience in the health care industry
- Working in the health care industry - 1 year (preferred)
- Ability to communicate and engage clearly and effectively
- Ability to solve problem
- Sense of urgency
- Ability to handle multiply tasks as one time
Work Location: Hybrid remote in PICKERING, ON
**Job Type**: Casual
**Salary**: $18.00-$21.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
Schedule:
- Monday to Friday
Application question(s):
- Do you have scheduling experience in Community healthcare?
- Are you a driver?
Work Location: Hybrid remote in Pickering, ON L1V 1A6
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