Full Time Scheduler

5 months ago


Pickering, Canada Senior Helpers Canada Full time

Senior Helpers is looking for a dedicated individual to join our growing team.

Our clients and caregivers need our support 24/7 and as such this individual will be trained to assist them in a variety of ways. **Experience in the senior care industry as a Scheduler is a requirement for this position.**

**Responsibilities include (but are not limited to)**:

- Attend to incoming calls in a professional manner
- Action incoming calls from clients and caregivers
- Caregiver sick calls or book offs: action and reschedule with a new staff member
- Scheduling of client with the "perfect match" caregiver
- Ensuring all caregivers files are updated in Wellsky System
- Process intakes

**Qualifications**:

- One year of related work experience in health coordination
- Ability to multi-task and handle pressure situations with ease.
- Ability to work independently and as part of a team.
- Exceptional and verifiable customer service skills and experience.
- Excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
- Proactive problem prevention and issue resolution leadership ability.
- Proficiency in in Microsoft Word, Excel and Outlook.
- Strong verbal communication skills, especially when using the telephone.
- Ability to maintain confidentiality and exercise sound decision-making skills based upon company policies and philosophy.

**Job Types**: Full Time

**Schedule**:

- Monday to Friday

**Job Requirements**:

- Scheduling experience in the health care industry
- Working in the health care industry - 1 year (preferred)
- Ability to communicate and engage clearly and effectively
- Ability to solve problem
- Sense of urgency
- Ability to handle multiply tasks as one time

Work Location: Hybrid remote in PICKERING, ON

**Job Type**: Casual

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- Monday to Friday

Application question(s):

- Do you have scheduling experience in Community healthcare?
- Are you a driver?

Work Location: Hybrid remote in Pickering, ON L1V 1A6



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