Treatment Coordinator

2 weeks ago

Edmonton, Canada University of Alberta Full time

**MED Dentistry**:

- Competition No.

**S104652108**
- Posting Date

**Nov 06, 2023**
- Closing Date

**Nov 13, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$44,016 to $58,952 per year**
- Grade

**06**
- Hours

**35.00**

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location - **North Campus Edmonton.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Working for the Department/Faculty**

The School of Dentistry Oral Health Clinic (OHC) located on the 8th Floor of the Kaye Edmonton Clinic provides oral health care services to over 250 patients per day.

**Position**

Reporting to the Patient Services & Systems Supervisor, the Treatment Coordinator - Dental Implants, acts as the first point of contact for all patients for the full scope of the patient experience; starting from the initial inquiry/booking to following up on additional patient needs, as well as aligning patient needs to student experiences required.

**Duties**
- Assigns incoming referrals to DDS students, grad students and residents
- Transfers patients between students, grad students and residents
- Assigns the order in which students see their patients based on patient and student needs
- Brings queries regarding patient assignment
- Coordinates internal referrals to specialty programs and follows up on patient return
- Contacts patients to discuss treatment
- Documents all patient communication in contact notes
- Receives correspondence and radiographs from private practice and enters into patient chart
- Initiates and schedules recall appointments based on patient and student needs
- Receives all student and instructor booking requests
- Ensures treatment plans are approved and the treatment status is correct
- Responsible for managing the student’s clinical experiences and monitoring the booking schedule for efficiency
- Books follow up appointment(s) to ensure maximum clinic utilization
- Monitors patient assignment of patient cases
- Ensures care is timely and is proceeding efficiently and effectively

**Minimum Qualifications**
- Minimum high school diploma
- Minimum 2 years of relevant experience in a fast-paced Dental Office
- Experience with processing a large volume of patient traffic and phone calls
- Expertise using an electronic health record system
- Experience with POS devices, processing payments and completing deposits
- Ability to critically analyze all aspects of the patient record and identify any required changes
- Accurate data entry skills; strong attention to detail
- Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing
- Excellent communication skills (listening, verbal, and written) and interpersonal skills
- Well-developed organizational skills with the ability to meet deadlines and prioritize activities

**How to Apply**

**We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

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