Assistant Maintenance Team Leader

5 months ago

Ottawa, Canada BGIS Full time

**Who We Are**

**SUMMARY**

The **Assistant Maintenance Team Leader **is responsible for the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities. The **Assistant Maintenance Team Leader **is responsible for overseeing the execution of activities performed by Technicians to ensure that work performed is in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety and fire protection. The **Assistant Maintenance Team Leader **also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.

**KEY DUTIES & RESPONSIBILITIES**

**Team Duties**
- Oversees the duties completed by the other technicians by motivating, inspiring and demonstrating excellent work ethics.
- Allocates the monthly job plans ensuring the completion of all tasks are completed 100%.
- Manages customer service, using the SRRP and identifies team members for service calls and others for job plans with the objective to improve service satisfaction.

**Accountabilities**
- Oversees and maintains all assigned tools and arranges for repair and replacement where required. Submits all expenditures on a timely basis.
- Oversees and performs regular facility systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. Provides observations about facility, systems conditions and deficiencies and provides recommendations for enhancement and repair.
- Oversees and monitors assigned facility by conducting facility walkthroughs, system monitoring and inspection.
- Oversees and maintains, troubleshoots and repairs mechanical and/or electrical building systems and equipment.

**Technical Duties**
- Performs daily, weekly and monthly work orders, manages work order life cycle from dispatched through to completion with detailed resolution notes. Responds to client requests and after hour trouble calls on an on-call rotation basis. Monitors and reports status of facility service contracts and prepares purchase orders to rectify deficiencies.
- Maintains inventory. Inputs Pcard purchases on a timely basis.
- Assists the Project activity in the buildings by completing hot work permits and bypass permits on fire alarms. Escorts when required for project delivery.
- Provides assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects, by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control and assigning work.
- Interacts with internal and external clients of all levels.
- Documents activities related to building operations and maintenance, providing input to the Property Manager(s) with respect to building conditions; project planning, budget planning and forecasting.

**Other duties as assigned**
- Where applicable manages the LBCMP in the buildings including adjusting maintenance to ward off high legionella counts. Ensures logbook and reporting is accurate and complete.
- Where applicable Completes maintenance and all required records for Fire alarm and sprinkler/ Cooling systems (chillers, roof top units, AHU)/ Lighting systems/ Halocarbon detection systems and data logging/ Co2 detection systems/ Elevators/ Overhead doors/ Exterior lighting/ Emergency lighting/ Diesel generator/ BAS/ Reports deficiencies on facility equipment

**KNOWLEDGE & SKILLS**
- College Diploma/Certification
- 5 to 10 years of facility operations and maintenance work experience
- Previous people leadership experience, preferred
- Mentoring skills required to support lower level Technician’s development
- Ability to motivate and help with direction within a team
- Strong ability to adhere to processes and practices relating to facility operations and maintenance
- Demonstrated experience maintaining and repairing building mechanical/ and or electrical and systems
- Highly advanced building mechanical/ and or electrical system troubleshooting and resolution skills
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Possesses a high level of environmental, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
- Must be able to work shifts, be on-call and be available to respond to emergencies
- Must be willing to wear personal protective equipment
- Valid drivers’ license

**Licenses and/or Professional Accreditation**

**Trade certification or license in one or more of the following - preferred**:

- Journeyman level Refrigeration license. Gasfitter I or II license in additio

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