Coordinator, Shop

2 weeks ago

Winnipeg, Canada Vision Loss Rehabilitation Canada Full time

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

**Position Title**: Coordinator, Shop VLRC (Part-time Permanent)

**Location**: Winnipeg, MB

**Reports To**: Manager, Vision Rehabilitation

**Rate**:$20.55/hour

**Date**: May 2023

**I. Scope and Summary of Primary Responsibilities**

This position oversees the day-to-day operation of the SmartLife Center. This includes opening the store, daily transactions, and monitoring inventory control. This role also demonstrates consumer products and technology to clients and customers while conducting retail sales transactions.

**II. Essential Functions**

The position entails, but is not limited to the following general responsibilities:

- Provides information regarding products and services available at the SmartLife Center. Assist clients/customers wishing to purchase products that will aid them in their daily living needs.
- Demonstrates and provides information and training on the use of various types of technology to the general public and CNIB/VLRC clients.
- Handles incoming calls from clients and the general public regarding products and services.
- Processes sales and return transactions using Shopify system i.e.: credit card sales, debit card sales, and cash sales.
- Completes Third party and Blue Cross forms for clients and veterans to request approvals and process disbursement of products.
- Provides service and advice to clients that are having difficulty with defective products. Includes replacing or sending product to the warehouse for repair.
- Completes regular deposits and all relevant transactions and forwards them to Accounting.
- Monitors inventory for store. Orders necessary inventory from warehouse.
- Maintains files regarding store operations and procedures. Keeps accurate and appropriate records of special orders placed through the warehouse. Contacts clients when their order arrives in the store for pick up.
- Evaluates new products as required.

**Relationships**
- Builds relationships with other local SmartLife staff to align workflow appropriately and ensure department goals and objectives are met.
- Maintains relationships with internal and external stakeholders.
- Liaison with National SmartLife coaches/staff.

**Problem Solving / Time Frame of Impact**
- Ability to provide solutions to routine problems utilizing excellent analytical, creativity, and problem solving skills.
- Monitors inventory to ensure products are in stock.
- Responds to customer complaints in a timely manner.
- Provide recommendations on improving customer service.
- Utilizes appropriate resources as required to maximize service delivery efficiencies.
- Works collaboratively with staff and volunteers.

**Decision Autonomy**
- Works under the general direction of divisional guidelines and standards but has latitude in making decisions on day-to-day dealings with the public and on store operations.
- Consults with manager on issues that are more complex or may require upper level approval.

**Leadership**
- Facilitates and enhances team efforts on a professional level and shares specialized knowledge, sources, experience, concepts and skills.
- Ability to function with limited supervision when required.
- Collaborates with supervisor to establish plans, goals and coordinate activities to achieve services objectives.
- Takes initiative to keep abreast of new trends, and products and integrate into continuous improvement of store layout and function.
- Maintains a positive attitude and strong leadership that focuses on total company success.

**Requirements**:
**III. Qualifications**

**Knowledge and Skill Requirements (minimum required)**
- Strong interpersonal and diplomacy skills.
- Experience with consumer products and technology for blind and partially sighted individuals is an asset.
- Able to train and manage volunteers.
- Demonstrated client-centred approach with excellent customer service skills.
- Demonstrated decision making and judgement.
- Strong attention to detail and ability to multi-task in an organized manner.
- Demonstrates mature and sensitive nature when dealing with the needs of p

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