Bilingual Credit Associate

2 weeks ago


Quebec City, Canada PepsiCo Full time

Overview:

- To ensure that accounts receivable from PepsiCo Foods Canada (PFC) customers is collected on a timely basis to ensure cashflow is maximized
- To collaborate with the IBM outsourced team on customer account activities are performed in accordance with the Credit and Collection policy
- To resolve customer disputes on accounts receivable

**Responsibilities**:

- Review customer account aging to determine what invoices are overdue
- Call customers to follow up on unpaid invoices and ensure collection
- Proactively resolve customer collection issues
- Negotiate repayment strategies with customers to bring accounts to current status
- Document customer conversations and follow up plans in AR Collect and utilize the tool to manage collections on customer accounts
- Utilize PAD/AutoPay as a payment strategy for customers that have been placed on COD
- Follow PFC Credit Policy on aged invoices and put customer accounts on COD and into collection in accordance with those timelines
- Communicate with field teams to inform of customers going on COD or into collections
- Work with IBM outsourced team on activities they are performing to ensure that customer accounts are being reconciled and that tasks are being completed
- Ensure IBM team understands processes for customer accounts
- Collaborate with outsourced staff to identify invalid deductions requiring collection calls
- Follow up with customer on disputed transactions or deductions to ensure timely resolution

Qualifications:

- Excellent written and verbal communication both in English and French
- Strong excel and analytical skills.
- Proactive issue resolution
- High sense of urgency and drive for results.
- Proven problem solving, decision making skills to resolve payment problems and take corrective action.
- Good mathematical skills and attention to detail
- Minimum 5 years collection and reconciliation experience



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