Technical Service Representative, Southwestern

3 weeks ago

Cambridge, Canada Draeger Medical Canada Inc. Full time

Service - Medical - Draeger Medical Canada Inc. - Job-ID V000007722

Cambridge

Vollzeit

**The Job Responsibilities**
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today - a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.

The Technical Service Rep provides technical service for medical equipment including installation, maintenance, repair, update/upgrade and technical support; strong focus on training and on-the-job learning for up to 12 months as necessary. **The successful incumbent must reside in the territory, preferrably in Cambridge or surrounding area.**

Main Accountabilities:

- Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. Work may be closely supervised during the training phase.
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls. Be on-site when and where necessary, and "on-call" to provide emergency service, per the rotating schedule, outside of normal business hours. TSR may provide service via telephone communication
- Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.
- Promote customer satisfaction through proactive, professional communication with the Customer.
- Use company supplied laptop to access service dispatches and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
- Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
- Adhere to key performance indicators, policies, and guidelines assigned both individually and departmentally, to ensure that final deliverables are in line with quality processes and business objectives at Dräger.

**Your Qualifications**

**Education**:

- Associates degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education and experience

Related Experience:

- Previous technical service experience, preferrably at customer sites.
- Minimum three to five years of experience.
- Computer networking experience preferred

Special Competencies/Certifications:

- Must have a valid driver’s license and acceptable driving record
- Must have valid international travel documents
- Must be able to travel outside of territory when needed
- Bilingual fluency (French/English) is preferred
- Must be customer focused and able to build positive work relations
- Must have effective communication skills with both external and internal customers.
- Must have proficient computer skills (MS Suite)

Working Conditions:

- Position requires travelling up to 50% of the time, not including trainings and meetings
- Out of province travel might be required, as well as international travel for training purposes.
- Travel by vehicle or air to customer locations which may involve occupational hazards associated with industrial work areas (i.e. hospitals, chemical plants, etc.).
- Lifting and carrying objects up to 50 lbs.
- Manual dexterity to use a keyboard, tools and test equipment

**The Dräger Workplace**
In North America, Draeger employs over 1,500 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

**Who we are**

**What we offer**

**If you have any questions, please contact**
Anna Phillips

USDraegerCareers.C.US

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