Client Care Specialist

2 weeks ago


Surrey, Canada Gateway Services Inc Full time

**Client Care Specialist**

We’re Until We Meet Again, part of the Gateway Services family of brands. Our Surrey, BC Care Center is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us.

**LOCATION**:9346 193 St, Surrey, BC V4N 4E8

**SHIFT SCHEDULE**:Monday to Friday, 8am to 4:30pm, Full Time

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Act as the face of our company, welcoming pet parents and other site visitors
- Create and present financial estimates and bills, as well as handle payments and refunds
- May assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups
- Ensure client facing areas are clean and tidy

**WHAT YOU NEED TO SUCCEED**:

- You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
- You’re caring, patient, kind, and empathetic
- Solutions come easy to you - problem-solving and quick thinking are your thing
- Punctuality and accountability are important to you
- You’re able to work independently or as part of a team
- You don’t mind a fast-paced environment and can execute tasks accurately
- You have a strong attention to detail and take pleasure in making things right
- You bring a sense of calm and confidence to each situation

**WORKING CONDITIONS**:

- An office setting, working at a desk using phones and computers
- Frequent bending and lifting, (20lb minimum weight)
- Overtime and weekend work may be available during busier times
- You may occasionally handle deceased pets

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Generous salary and benefits package includes:

- 3 national medical plans that pay 100% after the members’ deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D, STD and LTD for all full-time employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness, Accident and Pet insurance are offered as an employee’s choice
- Tax savings account: HSA, Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
- New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov._



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