Visitor Experience Associate

6 months ago

Ottawa, Canada National Gallery of Canada Full time

**Job Summary**
- Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Do you have an interest in art and experience in customer service?

The Visitor Experience Associate plays a key role in creating a welcoming and positive experience for all our visitors. This role contributes to the quality of the public experience by providing a pro-active, friendly and professional welcome to visitors actively offering information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities, collecting payments, and encouraging completion of visitor surveys.

You must be available to work days, evenings, weekends and statutory holidays
**Requirements**:
EDUCATION: A relevant combination of education, customer service experience and training;
A post-secondary education, preferably in in art, art history or visual art

WORK EXPERIENCE:

- 1-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
- 1-3 years’ experience in cash handling;
- 1-3 years’ experience in the use of a ticketing software such as Galaxy or other.

ABILITIES/SKILLS:

- Demonstrates ability deal with the public effectively, politely and professionally;
- Demonstrates excellent interpersonal skills, initiative, reliability, judgment, integrity and ability, a team player.
- Excellent communication skills
- Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.

**Condition of Employment**
- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status - this factor is not used at the pre-selection stage.

**Additional Information**
- 6 Temporary assignments with the possibility of an extension or becoming indeterminate.
- Applicants resumes will kept in a pool for further similar external vacancies.
- The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.

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