Clinical Operations Manager

3 weeks ago

Greater Sudbury, Canada Health Sciences North Full time

**Clinical Operations Manager (After Hours)**
**Join Northeastern Ontario’s Health Care Leaders**

**Location: Ramsey Lake Health Centre**
- A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest city Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over 160,000 residents and is a rich mix of urban, suburban, rural and wilderness environments. Just a one hour flight or four-hour drive of Toronto; here, you will experience the balance of a challenging clinical career and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city._

If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

**KEY FUNCTION**:
Provide administrative and clinical leadership, focusing on high risk issues across HSN. Provide ongoing support to all front line staff after regular business hours, while managing patient care activities, timely patient flow, appropriate resource allocation, and hospital-wide clinical and non-clinical issues.

**REPORTING**:
Under the general direction of the Administrative Director, Care Transitions, Patient Flow and Utilization.

**DUTIES**:

- Ensure time sensitive issues are addressed and utilize appropriate resources as required.
- Respond to codes/critical incidents; follow up and assist with debrief.
- Conduct in person rounds for all inpatient units to support frontline teams and monitor bed allocation and patient flow in collaboration with bed allocation teams.
- Participate in clinical leadership meetings to ensure understanding of hospital operations and priorities as required.
- Design, promote, and facilitate the use of systems to ensure the provision of patient care is consistent with departmental and professional standards.
- Work with respective clinical teams to identify errors and formulate solutions, while supporting the delivery of optimal patient care.
- Coordinate day-to-day utilization of human and capacity resources to achieve department functions after hours.
- Serve as primary resource after hours while supporting clinical teams in coordinating patient care activities across multiple clinical care environments at HSN.
- Coordinate and communicate patient care activities after hours for a safe and seamless transition with appropriate transfer of accountability.
- Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
- Guide, motivate, monitor and supervise staff.
- Initiate and conduct performance evaluations in accordance with HSN policy.
- Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
- Teach, coach and lead staff in the clinical environment to support patient care and care coordination activities after hours.
- Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
- Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
- Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
- Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.

**QUALIFICATIONS**

**EDUCATION AND TRAINING**:

- Minimum of a four (4) year Bachelor’s Degree in Nursing (BScN), from an accredited university.
- Current Certificate of Registration in good standing with the College of Nurses of Ontario (CNO).
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

**EXPERIENCE**:

- Minimum of five (5) years’ full-time equivalent experience working in an Acute Inpatient department, within a health care environment.
- Minimum of two (2) years’ full-time equivalent experience working in a leadership/supervisory role, preferably within a health care environment.
- Training or recent experience in patient flow is preferred.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Demonstrated superior knowledge and understanding regarding both internal and external stakeholders.
- Demonstrated ability managing staff performance.
- Demonstrated ability providing a customer focused approach to service delivery.
- Demonstrated leadership capab

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