F&b Server

**Subsidized Housing Available**

**Primary Functions**

Reporting to the General Manager, the server is a food service professional. This position requires excellent customer service and the ability to work under pressure, enabling you to provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.

The server is required to maintain a flexible schedule and be available to work shift work including evenings, weekends, and holidays.

**Responsibilities and Essential Duties, including but not limited to**:

- Follows all established and future Food & Beverage Standard Operating Procedures
- Knowledgeable about the function and the menu being offered
- Promoting a "No Problem Service" environment
- Is energetic and enthusiastic; enjoys customer service and working with the public
- Perform well under pressure in a fast paced and sometimes challenging environment
- Maintains effective communications with the kitchen to relate clients’ needs/requirements
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Education and Salary**:

- Must be able to legally work in Canada
- Must speak fluent English
- Valid ProServe Certification
- Previous Food & Beverage serving experience needed
- No formal education required

**Job Specifications and Skills**

:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Interpersonal Skills**: High energy, positive and friendly. Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.

**Teamwork**: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

**Quality Management**: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness. Must have attention to detail.

**Cost Consciousness**: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

**Ethics**: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

**Organizational Support**: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

**Planning/Organizing**: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

**Professionalism**: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Safety and Security**: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

**Attendance/Punctuality**: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

**Dependability**: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

**Initiative**: Takes independent actions and calculated risks; Asks for and offers help when needed.

**Innovation**: Generates suggestions for improving work.

**Language and Communication Skills**: Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English. Ability to present information in one-on-one and small group situations to other employees of the organization. Ability to respond to common inquires or complaints from guests. Strong telephone abilities.

**PHYSICAL DEMANDS**:
Lifting - Under 20lbs 50% of work time,

Carrying - Under 20lbs 50% of work time,

Pulling - Under 20lbs 10% of work time, constant walking, bending, standing, reaching, and kneeling.

**Nova Perks**:
In addition to competitive wages we offer:

- Meal program
- Staff rates at any of our locations throughout NWT, Saskatchewa