Night Auditor/front Desk Agent

7 months ago

Enfield, Canada Holiday Inn Express Full time

We are currently looking for a full-time Night Auditor. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

- Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
- Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
- Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Areas of Accountability:
Achieve ultimate in guest satisfaction:

- Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to: check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.
- Ensure rooms security by maintaining effective key control and confidentiality.
- Motivate self and associates by displaying excellence in customer service.

Exceed guest expectations by ensuring we provide superior service and teamwork:

- Ensure all hotel products and services are delivered efficiently and in a timely manner.
- Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service. Follow up with other departments as necessary.
- Use tools such as daily logbook to communicate information.
- Follow standard cash-handling policies and procedures.
- Comply with check-in and check-out procedures for individual and group/tour activity

Maintain clean and safe working conditions within department and hotel:

- Ensure all associates comply with safety rules and procedures.
- Notify management of any problems or discrepancies.
- Take corrective action, where required, to improve safety of work areas.

Perform tasks specific to Night Audit function:

- Ability to work overnight hours; 11pm to 7am
- Expedite audit balancing duties quickly and effectively to ensure mínimal interruption to regular Front Desk activities.
- Ensure all guest services are delivered courteously, efficiently and effectively, including check-in, checkout, telephone, personal inquiries and special requests.
- Address guest concerns in a positive manner and take prompt, corrective action as necessary.
- Communicate any concerns and special requests that have arisen through your shift.
- Prepare, balance, and print all Daily Management reports.
- Perform Night Audit Sequence
- Balance Room Revenue to be posted by verifying all Market and Segment codes, effecting corrections as necessary.
- Perform daily maintenance operations with back-up media and execute shutdown sequences.
- Verify balances of all cash floats
- Balance all daily miscellaneous vouchers and sort by revenue type.
- Balance and close all credit card POS transactions.
- Print Guest folios and prepare Rapid Check-Out folders.
- File Night Audit reports and registration cards from current day’s checkouts.
- Prepare and distribute management reports, include month-end materials.

General:

- Foster spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike in a cooperative and harmonious working climate.
- Focus on consistent delivery of Holiday Inn Standards for guest service, Mission, and Values
- Resolve any areas of concern relating to the safety and security of guests or staff.
- Maintain high level of integrity by respecting the privacy of guests and associates.
- Ensure management is informed of all unusual activity and matters of significance.
- Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position

Company Benefits:

- Excellent travel benefits with IHG hotels worldwide
- Group insurance plan
- Free Staff Parking
- Discounted staff meals
- MetroX Bus stops just outside hotel entrance

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

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