Technical Systems Analyst

4 weeks ago

St Catharines, Canada Family and Children's Services Niagara Full time

_For more than a century, Family and Children’s Services Niagara, the local Children’s Aid Society, has provided vital child welfare, family/community support, counselling, foster care and adoption services to residents in the Niagara Region._

**Technical Systems Analyst**

Reporting to the Senior Manager of Information Technology Services, the Technical Systems Analyst is responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure. The (TSA) participates in technical research and development to enable continuing innovation within the infrastructure. The (TSA) ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

**Key Duties**:

- Engineering of SA-related solutions for various project and operational needs
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/operational requirements
- Develop and maintain installation and configuration procedures
- Contribute to and maintain system standards
- Research and recommend innovative and where possible automated approaches for the system administration tasks. Identify approaches that leverage our resources and provide economics of scale

**Operations and Support**
- Perform daily back up operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Perform regular file archival and purge as necessary
- Create, change, and delete user accounts per request
- Provide Tier ll/other support per request from various customers/locations. Investigate and troubleshoot issues
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted customers
- Maintain the software compliance for FACS Niagara

**Maintenance**
- Maintain operational, configuration, or other procedures
- Perform ongoing performance tuning, hardware upgrades, and resources optimization as required. Configure CPU, memory, and disk partitions as required
- Maintain data center environmental and monitoring equipment

**Other Related Activities**
- Identifies budget requirements and manages the Technology budget in accordance with identified needs, organizational priorities and strategic directions and priorities of FACS
- Ensures own and department staff expenditures adhere to FACS policies and monitors and approves all technology spending across the organization
- Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes
- Continually participates in learning/education to maintain and update skills and knowledge
- Assists in the training and orientation of peers
- Performs other duties as required

**Qualifications**:

- Degree or diploma in Computer Science, Information Technology or related preferred
- Additional 3 years information technology related experience required
- Valid G Driver’s License and access to a reliable motor vehicle with appropriate liability insurance required
- Excellent ability to work with and meet tight timelines
- Ability to communicate in French or another language an asset
- Please include your salary expectations._
- We thank all applicants however only those considered for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $41.00-$47.96 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Are you fully vaccinated for COID-19 or have a medical exemption?

Work Location: One location

Application deadline: 2023-04-14

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