Intern, Digital and Distance Learning Operations

3 weeks ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Internship
Contract Duration: 6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

In this role, you will be joining a diverse and agile Digital and Distance Learning Operations team that is committed to delivering its premium service and quality training solutions to customers and training partners worldwide. You will report to the Senior Manager, Digital and Distance Learning Operations and work closely with internal and external stakeholders to support global training operations, focusing on operational excellence.

What your day would be like
- Provide customer support and handle operational tasks;
- Dive into data management and analysis to support our mission;
- Collaborate with stakeholders both inside and outside the organization to ensure timely delivery of training materials, exams, and certificates;
- Contribute to the continuous improvement of our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)s;
- Liaise with Subject Matter Experts to solve issues;
- Participate in implementing and developing operational processes and systems to improve customer experience and operational effectiveness;
- Assist with special assignments and projects as needed.

We would love to hear from you if
- You hold a bachelor's or master's degree in Business Administration, Logistics, Education, Accounting, Finance, Statistics, or a related field;
- You are a strong team player and enjoy working in a diverse team;
- You have a very meticulous and organized work habit;
- You are a quick learner who can work in the fast-paced work environment;
- You have strong data analysis and problem-solving skills;
- You are looking for a challenge of handling multiple tasks by the given deadline while maintaining a high level of quality of your work;
- Your English proficiency is high in both written and oral communication;
- You are highly computer-literate in MS Office, particularly in MS Excel and Power BI; familiarity with coding is a definite asset.

Travel Required: No

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

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