Assistant Manager, Digital and Distance Learning

2 months ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Permanent
Contract Duration:
About the team you are joining

In this role, you will be working with a diverse and agile Digital and Distance Learning Operations team that is committed to delivering premium services and learning solutions to all customers and partners worldwide. You will report to the Senior Manager, Digital and Distance Learning (DDL) Operations, IATA Training, to oversee the day-to-day DDL training operations and assist in training the operations team and managing stakeholders to drive operational efficiency.

What your day would be like
- Work in collaboration with the customer service team and other stakeholders to handle the queries from customers and training partners.
- Monitor course enrollment, payment, distribution, examination, and certification processes, ensuring a smooth delivery of training products and services to customers. This includes managing the distribution of digital and physical content.
- Coordinate with the content team, LMS support team, and service providers to launch new training programs, processes, or systems.
- Act as the go-to person for the team on daily operational issues to ensure all problems are solved or escalated on time.
- Suggest process or system enhancements for operational efficiency.
- Assist in developing SOPs and user guides to improve the customer experience and team performance.
- Conduct onboarding training for training partners, customers, and team members to ensure the guidelines, SOPs, and best practices are followed.
- Monitor stakeholders’ performance against the SLAs or SOPs.
- Contribute to special tasks assigned.

We would love to hear from you if
- You have a bachelor's or master's degree in Logistics, Education, Finance, Engineering, Accounting, Statistics, Business Administration, or a related field.
- You have proven experience in operations management with proficiency in using digital tools and platforms, preferably in an educational or digital training setting.
- You are a self-starter who can work effectively in a dynamic and multicultural team environment.
- You have excellent organizational and problem-solving skills.
- You are very results-oriented and able to work well under pressure and complete multiple tasks to quality standards while respecting deadlines.
- You have strong presentation skills and can communicate effectively.
- You have the ability to leverage your understanding of data, processes, or systems to identify areas for improvement.
- Your English proficiency is high, and you have excellent writing and proofreading skills with accuracy and attention to detail.
- You are highly computer-literate, particularly in MS Excel and Power BI; familiarity with LMS or ERP systems is an asset.

Travel Required: No

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

  • Intern, Digital and Distance Learning Operations

    1 month ago

    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...

  • Learning Facilitator and

    3 days ago

    Montréal, Canada Digital Moment (formerly Kids Code Jeunesse) Full time

    Digital Moment is a Canadian charity determined to make sure youth are educated with the skills to thrive, the knowledge to make informed decisions, and the tools they need to use technology to make the world a better place. We work hard to develop and deliver the best computational thinking and coding education, _dans les deux langues officielles_, in...

  • Assistant Manager Digital Marketing

    2 months ago

    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...

  • Product Owner Digital

    1 month ago

    Montréal, QC, Canada Infosys Limited Full time

    This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to...

  • Digital Marketing Intern

    2 months ago

    Montréal, Canada Frank And Oak Full time

    **The perfect 4-month digital internship** **Why You Should Apply**: - Gain 4 months of practical experience & exposure in digital marketing strategies and tools - Work with one of the best North-American digital & marketing team - Learn in a fast-paced and collaborative work environment - Obtain feedback from experienced professionals in the field -...

  • Python Machine Learning

    3 days ago

    Montréal, Canada Accolite Digital Full time

    **We are seeking a strong Python Developer with experience in Machine learning.** **Requirements**: - Bachelor's degree in a related field - **Minimum of 5 years of strong hands-on professional experience using Python programming language as a Python Developer.**: - Implementation of Machine learning models. - API Development - Memory Management in...

  • Digital Marketing Assistant

    1 month ago

    Montréal, Canada soho square solutions Full time

    **Marketing Assistant Responsibilities**: - Collaborating with the marketing team, internal teams, clients, and partners on marketing strategy. - Identify market trends and gather competitor information. - Helping identify marketing trends and key opportunities. - Learning and working with various types of software for digital marketing. - Working closely...

  • Spécialiste de L'apprentissage

    2 months ago

    Montréal, Canada Digital Moment (formerly Kids Code Jeunesse) Full time

    Type d'emploi : Stage de 5 mois (janvier à mai 2024), horaire flexible de 15 à 30 heures par semaine selon disponibilités. Lieu de travail : Montréal, QC, Canada (Hybride) Salaire : 21-24$ de l'heure Fondé en 2013 par Kate Arthur, Digital Moment (anciennement Kids Code Jeunesse) est un organisme de bienfaisance basé à Montréal, au Québec. Il fait...

  • Digital Marketing Manager

    7 days ago

    Montréal, Canada The Agency by Workland Full time

    **LOOKING FOR A DIGITAL MARKETING MANAGER** **Are you interested in joining a vibrant company, where you can unleash your creativity and passion for the latest online marketing trends while creating and executing high-impact digital marketing strategies and tactics? If so, this opportunity is for you!** **ABOUT THE OPPORTUNITY** Workland presents a superb...

  • Project Manager

    1 month ago

    Montréal, Canada LCI Education Full time

    Temporary mandate for a period of 7 months. LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and...

  • Project Manager

    5 days ago

    Montréal, Canada LCI Education Full time

    Temporary mandate for a period of 7 months. LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and...

  • Digital Capture Assistant

    3 weeks ago

    Montréal, Canada United Nations Full time

    The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property. The Records Management Systems (RMS) team is responsible for...

  • Digital Preservation Assistant

    2 months ago

    Montréal, Canada Concordia University Full time

    **Position Number**: 50020636 / **Department**: Library Collection Services **Grade**: LA-C **Campus**: Loyola (NDG) **Salary**: $28.79 - $34.65 per hour **Union/Association/HR Policy**: CULEU **Posting deadline**: May 15, 2023 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the...

  • Learning Manager, Sales

    2 weeks ago

    Montréal, Canada Paper Full time

    Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay...

  • Digital Marketing Assistant

    1 day ago

    Montréal, Canada Azzera Full time

    **Job description** **Digital Marketing Assistant** Azzera is an innovative provider of Net Zero transition solutions. The company was founded on the belief that investing in protecting our environment should be simple. Azzera’s mission is to make managing and mitigating emissions through accessing carbon markets and sustainable aviation fuel an...

  • Manager of Digital Marketing

    2 weeks ago

    Montréal, Canada Pressbooks Full time

    About Pressbooks: We are a small team working together to build software that supports new models for publishing with a focus on web-first books, optimized for learning. Originally grounded in the open source world, we are passionate about creators having full control over their content, open education, and the intersection of books and digital...

  • Digital Marketing Manager

    1 month ago

    Montréal, Canada ROI ADS LLC Full time

    Job Title: Digital Marketing Project Manager - Asana Expert & Media Buyer Team Manager Location: Montreal We are a fast-growing digital marketing agency seeking a highly skilled and experienced Digital Marketing Project Manager who is an expert in Asana and has proven expertise in managing a team of media buyers. As a Digital Marketing Project Manager, you...

  • Portfolio Manager

    2 days ago

    Montréal, Canada T.I.P. Wealth Manager Inc. Full time

    **ROLE: Portfolio Manager** Location: Montreal (hybrid) Duration: 12 months to permanent Compensation: Competitive **SUMMARY OF DAY TO DAY RESPONSIBILITIES**: - Work with experienced portfolio managers to manage investment portfolios - Conduct securities research and analysis, select suitable securities and structure portfolios according to investment...

  • Manager, Digital Products

    7 days ago

    Montréal, Canada Intact Full time

    Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians. Simplifying insurance takes creativity, empathy and hard work. We explore, take risks, make mistakes, and learn all...

  • Paid Media Account Manager

    1 month ago

    Montréal, Canada WebTmize Digital Marketing Agency Full time

    What’s it like to be a WebTmizer? Imagine working as a Paid Media Account Manager with a young diverse team of creative individuals skilled in paid media, seo and social media professionals. We are a performance marketing agency founded in 2015, we are a team of 20+ and are continuing to grow. At Webtmize our team of creative individuals are our priority...