Intern, Documentation

2 weeks ago


Toronto, Canada AlayaCare Full time

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
**You will be responsible for**:

- Localizing our Knowledge Base on Zendesk into Canadian French, with the help of an in-house translation and documentation team
- Update and manage a document library consisting of over 600 help articles
- Assist with the management and organization of a terminology glossary to optimize ease-of-use
- Work in close collaboration with our product designers, product owners, customer and technical support teams, and our behavioral analytics team, in researching information required to update our software and other product documentation

**About you**:

- Bachelor's Degree or Diploma in a relevant field, or equivalent practical experience.
- Strong writing and proofreading skills.
- Able to write clearly and succinctly for multiple audiences, using various tones or styles depending on the context.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Have an excellent history of effective collaboration or working remote

**Job Types**: Internship, Apprenticeship


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