Sales Associate

4 months ago

Vancouver, Canada UBC Food Services Full time

**Location**:UBC Food Services Residence Dining Halls

**Position**: Sales Associate - Residence
- At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career._

**Job Summary**:
Serving customers, taking payment and preparing food in food service restaurants, residences and retail outlets.

**Organizational Status**:
Reports to Supervisor or Manager.

**Work Performed**:

- Provides exceptional customer service to guests, in accordance with UBC Food Services customer service standards, taking guest kes customer food orders at counter or at tables; prepares and calculates bills for payment.
- Accurately and with minimum error, processes guests orders in computer or POS system and accepts payment via cash, meal plan card, vouchers, debit, or credit card; distributes change and receipts as required; and cashes out as per UBC Food Services policies.
- Recommends food inventory levels and calls in approved orders; assists in maintaining inventory. Performs a physical check on products to ensure proper rotation of items and to review expiry dates
- Assists culinary staff in the preparation of menu items, such as, meat, vegetables, desserts, pastry sandwiches, salads and specialty items; portions, plates, wraps, and packages menu items. Accurately follows recipes, proper portion control and reduces waste at all stages of preparation and service.
- Prepares made-to-order sandwiches; plates, portions and dispensing menu items to guests in a serving line in accordance with pre-determined UBC Food Services customer service standards or franchise standards.
- Sets up service counter and replenishes supplies for sale, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage and counter display units. Maintains a clean work environment.
- Busses tables and cleans tables, and cleans tables, wipes chairs and condiment stations, kitchen preparation areas, kitchen equipment and seating areas. Notes any areas that require additional cleaning, maintenance and or repair and advises supervisor or manager.
- Assesses and ensures quality of finished product prior to serving customer. Confirms correct signage is in place for all menu items being served at their work station.
- Maintains a fundamental working knowledge of allergens, ingredients and is able to provide answers to guest inquiries regarding ingredients of menu items served.
- Performs the duties of other food service workers on a relief basis as operationally required.
- Maintains proper standards of sanitation and safety in accordance with FoodSafe, UBC policy and UBC Food Services safety guidelines. Maintains adherence to the UBC Food Services dress code.
- Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

**Consequence of Error/Judgement**:
Makes minor decisions related to sequence of duties. Errors may negatively impact customer experience.

**Supervision Received**:
Works independently under general supervision.

**Supervision Given**:
None. May assist in training new employees or guide student workers.

**REQUIREMENTS**:

- Minimum Qualifications: Grade 10 and a minimum one year of related experience or an equivalent combination of education and experience. Willingness to respect diverse perspectives, including perspectives in conflict with one’s own. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
- Preferred Qualifications:

- Customer service and cash handling experience.
- Excellent communication and customer service skills.
- Be part of something big UBC Food Services nourishes more than 70,000 students, staff and faculty on the UBC Vancouver Campus. We shape the daily experience of thousands of customers through the high-quality, healthy food we serve and every interaction we make._
- By joining our diverse and skilled team, you are helping us to shatter stereotypes about institutional customer service, food quality, sustainability and workplace culture by upholding our innovative Food Values._
- UBC Food Services operates 30+ locations including residence dining rooms, restaurants, markets, cafes, catering and franchises._

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