Bilingual Occupational Health Services Co-ordinator

3 months ago

Waterloo, Canada Sante Circle Health Full time

**Key Responsibilities include**:

- Providing daily customer support for occupational health referrals, ensuring service in both English and French;
- Processing new referrals within a timely manner;
- Providing referral updates to referral source, as required;
- Tracking and monitoring the progress of referrals, ensuring that they are completed within contract timelines;
- Managing client and assessor inquires, promptly and professionally;
- Escalating client and assessor concerns to Team Lead, as required,;
- Ensuring that invoices are accurate and processed promptly;
- Keeping customer support training manuals and learning logs up to date; and
- Working collaboratively with internal and external stakeholders.

**Qualifications**:

- Secondary School Diploma or equivalent;
- Minimum of one (1) year working in an administrative or customer support role;
- Bilingual in English and French (i.e. able to communicate in both English and French verbally and in writing, at an advanced level);
- Well-developed communication skills and interpersonal skills;
- Excellent time management and organizational skills, with a keen attention to detail;
- Proficient in Microsoft Office Suite (i.e. Word, Excel and Outlook) and the ability to learn proprietary software; and
- Ability to work independently, as well as part of a team, in a fast paced-work environment.

**We offer**:

- Comprehensive Group Benefits Program.
- Annual Education Allowance.
- Paid Vacation and Wellness Days.
- RRSP matching.
- Career growth opportunities.

**Who** **are** **We**:
**Santé Circle Health **is a leading national disability and healthcare company. We specialize in the diagnosis, assessment and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment. With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function, at home, work and play.

We are committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve, as we know that a diverse workforce is key to the growth and success of our organization.

**To Apply**:
At **Santé Circle Health**, we are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.

We thank all applicants however, only those selected for an interview will be contacted.

Pay: From $28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- administrative or customer support: 1 year (required)

**Language**:

- English and French (required)

Work Location: In person

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