First Nations/metis/inuit: Customer Care Advisor

6 months ago

Hammonds Plains, Canada Scotiabank Full time

Requisition ID: 191069

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Posted pursuant to Scotiabank’s Special Measure Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:
Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group.

You must reside within the province of Nova Scotia. For business continuity purposes, it is required that you are located within one hour of a Scotiabank branch.

Our Customer Contact Centre team is the "heart of our operation.” Our Customer Care Advisors are experts at identifying need and providing customized banking solutions and memorable experiences for our customers.

**Is This Role Right for You? In this role, you will**:
Be a trusted advisor for our Canadian Banking customers
- ensuring each customer receives a uniquely personal and memorable customer experience
- Participate in a high volume of inbound, telephone-based interactions with our Canadian Banking customers responding to any concerns or inquiries relating to their day-to-day banking

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:

- A passion for creating a uniquely personal and memorable customer experience Prior experience in customer-focused roles
- requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice
- The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers
- Strong problem-solving abilities
- A self-directed, performance-oriented approach
- A natural curiosity positioning you to identify opportunities to maximize the customer experience
- Strong keyboarding navigation skills and a typing speed of 20+ wpm
- A high school diploma (or a recognized equivalent)

**What’s in it for you?**
- Work from the comfort of your home
- When you join our team, you position yourself to build a career with a respected financial institution and Canada’s most international bank
- Opportunities for professional growth supported by leaders who understand that developing our talent is key to our ongoing success
- A corporate culture built upon core values of respect, integrity, passion and accountability
- A diverse and inclusive workplace
- 9 weeks of paid initial training as well as regular coaching and professional development opportunities that will enable you to succeed in your current role while preparing you for future opportunities
- A total rewards package featuring a competitive salary, Incentive, Pension and Company Stock Purchase programs
- Employee Banking Benefits A comprehensive suite of customizable benefits
- a core medical and insurance plan provided by the Bank, Mental Health Support and 24/7 Virtual Health Care and options for Health Care Spending and Wellbeing Accounts along benefits credits you can use to design the benefit package to meet your needs
- 16 days of paid vacation annually
- Traditional Indigenous Practices Days Off
- Indigenous Employee Community Connections - creating space for mentorship, networking, sharing cultural knowledge, support and more
- $10,000 annually in well-being benefits Career, culture, progression
- You’ll find it all here

**Position Details**
- Location: Remote from Nova Scotia
- Position Status: Full -Time, Permanent

**Mandatory Training**:

- Must be available for up to 9 weeks of full-time, paid training
- The training is remote and can be completed from home
- Part of training may reflect timings of shift assignments

**Work Schedules & Shifts**:

- Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training

**Remote Work**: You must meet the work from home criteria, which includes but not limited to, private workspace & completion of mandatory learnings.

**The Canadian Contact Centre is not a participant in the Atlantic Immigration Pilot Program and will not be providing sponsorship.**

Location(s): Canada : Nova Scotia : Hammonds Plains || Canada

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