Coordinator, Clerical Resources

1 month ago

Surrey, Canada Fraser Health Full time

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

**Come work with us**

Fraser Health is proudly recognized as a
**BC Top Employer**. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on
**Indeed** and
**Glassdoor**.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Manager, Clinical Operations, the Coordinator, Clerical Resources is accountable for managing and providing leadership to assigned clerical staff. Oversees and coordinates the daily operation of clerical resources; reviews clerical service models; researches, recommends and implements administrative, operational and technology process changes. Liaises with program staff and physicians to ensure coordination of activities. Monitors assigned section of the operating budget.

**Responsibilities**:

- Manages, recruits, selects, provides orientation, evaluates, and disciplines assigned staff. Develops and implements appropriate staff development and retention plans. Promotes understanding and cooperation between staff and management; investigates and responds to complaints or grievances; represents the department in third party venues. Conducts performance evaluations for assigned staff at the facility; assesses and identifies ongoing education needs. Initiates terminations; ensures compliance with Human Resources standards and procedures.
- Coordinates the daily operation of clerical resources for the facility. Organizes and oversees work activities; establishes work schedules and priorities to optimize patient flow; monitors, delegates, adjusts and reallocates staff assignments and work schedules. Establishes workload measurement targets and monitors progress and staff productivity. Develops and organizes procedures and work processes to meet facility needs.
- Assesses the level of clerical services provided through the current structure and resource levels. Reviews the structure, functions and staffing models with the facility management team for quality of services provided; researches, recommends and implements process changes in support of work flow and staffing level optimization strategies as required. Participates in the development of business cases in support of program improvement recommendations.
- Researches, evaluates, recommends and implements approved related new and emerging technology; maintains knowledge of current trends and advancements in the field.
- Provides guidance and instruction to employees/students through departmental orientations and in-service presentations.
- Implements and maintains written administrative policies, procedures and processes including occupational health and safety, leave management, education and orientation. Ensures compliance with applicable acts, regulations and collective agreements.
- Develops, contributes and utilizes quality improvement tools by developing standards, conducting audits of clerical processes and compiling statistical data.
- Monitors assigned section of departmental operating budget; reviews expenses and identifies variances. Provides input into the capital equipment budget as required.
- Establishes and maintains effective working relationships, ongoing communications with facility staff and physicians. Serves as the primary liaison

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