Team Lead for Underwriting Assistants

6 days ago


Vancouver, Canada Cansure Full time

**About Cansure**:
We are a fast-paced Insurance Managing General Agency that provides innovative underwriting solutions for our network of brokers across Canada. Our success is based on our leadership, integrity, innovation, and service. We are seeking a** Team Lead for the Underwriting Assistants**, to join our team, reporting to the Personal Lines Operations Manager. This position is located in Salmon Arm, BC, and is an in-office position.

As the **Team Lead for Underwriting Assistants**, you are responsible for the efficiency, accuracy, and training of Personal Lines’ staff who process and issue insurance policy documents. You will leverage existing training materials, effective communication, organizational management, and computer skills to guide the team while working alongside them, modeling best practices in processing policy documents. You will work collaboratively with your colleagues and leadership to provide value-added expertise and exceptional service to our broker partners.

**Specific Responsibilities**:

- Build, drive, and sustain an engaged, high-performance team through employee development, performance management, coaching, and team effectiveness to drive accountability and favourable outcomes.
- Hands on leadership with complex processes and system releases.
- Process and issue policy documents, modeling best practices for the team.
- Ensure departmental adherence and compliance to all company processes.
- Serve as a point of contact for team members and other colleagues.
- Lead the change management process and establish support from key stakeholders.
- Mitigate risk to the company by regularly reviewing required reports and completing audits on processes, documentation, and correspondence.
- Attract and retain talented processors and underwriting assistants.
- Build and maintain positive working relationships with internal and external parties, including participation in industry related seminars and networking events as necessary.

**Factors for Success**:

- Previous leadership or supervisory experience.
- Focus on attention to detail, planning and prioritization.
- Ability to build relationships through trust and clear communication.
- Passion for developing people, with a growth mindset.
- Experience with personal insurance policy documents and compliance.
- Experience working with policy management systems.

Please note that only those chosen for an interview will be contacted.



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