Credit Specialist

**OVERVIEW**:
Reporting to the Credit Manager, the role of the Credit Specialist oversees the account receivable payment process for a portfolio of various Commercial Accounts for the Company. In this role, the Credit Specialist will conduct credit investigations and collect delinquent accounts and will manage credit-related issues, in discussion with the Credit Manager while enforcing the Company’s credit policies.

The Credit Specialist is required to:

- Work with others to ensure that payments are properly applied to customer accounts in a timely fashion.
- Embodies the principles of great customer service using a customer-centric mindset. Goes out of their way to deliver timely and accurate support for the customer.
- Remain empathetic and patient when dealing with customers, regardless of whatever behaviour is being exhibited.
- Assist in determining what credit to provide for new accounts by reviewing and researching credit payment history and obtaining further credit & financial information where necessary.
- Evaluate, provide analysis, findings, and recommendations to determine credit terms, both in terms of dollar limits & time limits, and to communicate this information to customers and other team members within the Company, as required.
- Work with Credit Manager to review and adjust credit terms on a regular basis or when required for existing accounts and suspend or revoke credit terms upon receipt of external information pertinent to the financial strength of an account.

**RESPONSIBILITIES**:

- Managing Customer Accounts:_
- Maintain appropriate documentation and other information in customer credit files.
- Manage the pre-authorized debits of customer accounts.
- Initiate credits and adjustments to customer accounts within Company policy limits.
- Identify problem accounts and provide regular reviews and updates to Credit Manager.
- Manage the aged debtor listing for the portfolio of various Credit Card and Commercial Accounts with account balances over terms.
- Negotiate payment arrangements with delinquent customers.
- Review customer accounts on a regular basis to maintain an appropriate level of credit risk.
- Identify accounts requiring collection agency or legal action and coordinate collections with third-party contractors and legal professionals, as necessary.
- Assist in Managing Credit:_
- Maintain an appropriate credit risk level in consultation with Credit Manager
- Evaluate customer credit terms, as well as credit holds when warranted.

**EDUCATION & SPECIALIZED KNOWLEDGE**:

- Relevant post-secondary education with Diploma/Degree in Business, Accounting or Finance.
- +3 years of accounts receivable and collections experience in a fast paced, large volume, multi transaction & multi class of trade environment.
- Strong computer skills, and ability to leverage technology efficiently.
- Effective listening, verbal, and written communication skills.
- Proven judgment and decision-making ability demonstrating the ability to generate strong collections while maintaining customer satisfaction.
- Accuracy and attention to detail.
- Demonstrated integrity and ethical standards.
- Able to handle difficult situations with diplomacy and tact.
- The ability to communicate in both official languages will be considered an asset.
- Ability to multi-task and juggle competing deadlines and multiple priorities.
- Experience in the energy industry at the distribution, retail & wholesale levels will be considered an asset.

**WHY JOIN THE MACEWEN TEAM?**
- Learn and collaborate with the best in the industry.
- Supportive colleagues and leaders who are passionate about providing exceptional service.
- Competitive compensation package.
- 3 weeks vacation to start.
- Complete benefits program including health, medical, dental, and life insurance.
- RRSP plan with Company match from day one.
- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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**OUR CORE VALUES**:
It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
- **Customers First** - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
- **Long Term Focused** - We value long-term success over short-term gains.
- **Respect Each Other** - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
- **Do The Right Thing** - We stand by our word and do what's right.
- **Own It** - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
- **Ever Evolving** - We embrace positive change and always seek t