Credit and Collections Administrator

**Overview**:
Reporting to the Accounting Manager, the role of the Credit and Collections Administrator oversees the credit & collection process (grant credit, customer set up, review, and collection) for the Company. The Credit Specialist is required to:

- Determine what new accounts will be established for customers by reviewing and researching credit payment history and obtaining further credit & financial information where necessary.
- Evaluate, provide analysis, findings, and recommendations to determine credit terms, both in terms of dollar limits & time limits, and to communicate this information to customers and other team members within the Company, as required.
- Work with Accounting Manager to review and adjust credit terms on a regular basis or when required for existing accounts and suspend or revoke credit terms upon receipt of external information pertinent to the financial strength of an account.
- Establish and enforce the Company’s credit policies. In this role, the Credit and Collections Administrator will conduct credit investigations and collect delinquent accounts, and will manage credit related issues, in discussion with the Accounting Manager and sales personnel.
- Work with others to ensure that payments are properly applied to customer accounts in a timely fashion.

**Responsibilities**:
Managing Credit:

- Maintain an appropriate credit risk level in consultation with Accounting Supervisor.
- Evaluate existing customer credit terms, as well as credit holds when warranted.

Managing Customer Accounts:

- Maintain appropriate documentation and other information in customer credit files.
- Create new customer accounts in Prosoft and Agvance.
- Manage the pre-authorized debits of customer accounts using Technicost.
- Manage the customer payment process with Farm Credit Canada (FCC), John Deere and other credit lenders.
- Make calls to new customers to review statements and clarify and confirm account terms.
- Make calls to customers presenting a past due balance to obtain a payment commitment.
- Follow up on customer commitments and negotiate payment arrangements with delinquent customers.
- Identify problem accounts and provide regular reviews and updates with manager and sales personnel.
- Suspend delinquent customer accounts until the accounts are back on terms and reactivate when appropriate.
- Review customer accounts on a regular basis to maintain an appropriate level of credit risk.
- Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors and legal professionals, as necessary.

**Education And Experience Requirement**:

- Relevant post-secondary education with Diploma/Degree in Business, Accounting or Finance.
- +3 years of accounts receivable and collections experience.
- Bilingual (English/French) **is required.**:

- Strong computer skills, and the ability to leverage technology efficiently.
- Effective listening, verbal, and written communication skills.
- Proven judgment and decision-making ability demonstrating the ability to generate strong collections while maintaining customer satisfaction.
- Accuracy and attention to detail.
- Demonstrated integrity and ethical standards.
- Able to handle difficult situations with diplomacy and tact.
- Ability to multi-task and juggle competing deadlines and multiple priorities.
- Experience in the agriculture industry will be considered and asset.

**Job Type**: Part-time
Part-time hours: 20-25 per week

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Maxville, ON

Application deadline: 2023-02-11