Customer Services Consultant

4 months ago

Nanaimo, Canada Commissionaires Victoria, The Islands And Yukon Full time

Join Commissionaires

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Make a difference

Position Title: Customer Services Consultant - Identification Services

Location: Commissionaires - Nanaimo Office

Wage: $22.00/hour plus RSP

Section: ID Services

Union Status: non-union

Hours: Part-time as needed Mon-Fri 8am-4pm (excluding Stats)

**JOB SUMMARY**:
**RESPONSIBILITIES**:
Fingerprint Collection:

- Greet clients and explain the fingerprinting process, ensuring a positive and professional experience.
- Verify the identity of individuals using appropriate identification documents and procedures.
- Capture fingerprints using electronic fingerprinting equipment or traditional ink and paper methods, following established protocols and techniques.

Quality Assurance and Compliance:

- Enter demographic information and other relevant data into the fingerprinting system (CPIC and Live Scan) accurately and efficiently.
- Maintain strict confidentiality and security of fingerprint records, adhering to privacy regulations and organizational policies.
- Perform quality checks on fingerprint images to ensure clarity, completeness, and compliance with established standards.
- Follow strict protocols and procedures for handling, storing, and transmitting fingerprint data in accordance with applicable laws and regulations.
- Stay informed about updates and changes to fingerprinting techniques, technologies, and legal requirements, attending training sessions or workshops as necessary.

Customer Service and Communication:

- Provide courteous and helpful assistance to clients, addressing any questions or concerns related to the fingerprinting process.
- Communicate effectively with clients, colleagues, and supervisors to coordinate appointments, resolve issues, and ensure smooth workflow.
- Maintain professionalism and confidentiality in all interactions with clients, demonstrating sensitivity to diverse backgrounds and circumstances.

**QUALIFICATIONS, KNOWLEDGE & COMPETENCIES**:

- Excellent communication and customer service skills, with the ability to interact professionally with diverse individuals.
- Training in criminal justice, forensic science, or a related field an asset.
- Proficiency with MS Office suite.
- Will learn programs such as CPIC and Live Scan.
- Ability to prioritize, multi-task and work under pressure in a dynamic environment.
- Eligible to obtain a Reliable Status clearance through Public Works Government Service Canada.
- Ability to work independently with mínimal supervision and maintain confidentiality and integrity in handling sensitive information.
- Proficiency in other languages considered an asset.

**REWARDS**:

- Competitive Base Salary
- RRSP contributions by Employer
- Group-life Insurance and Long-term Disability
- Health & Dental coverage
- BC Transit Pro Pass Program
- Paid sick, and vacation time

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