Office Clerk

4 weeks ago

Bedford, Canada Access Language Services Full time

**The duties and responsibilities of this position, as amended by the Company, from time to time, include**:

- Deliver a high-quality customer service experience.
- Zoom system administrator, make appointments in Zoom and other virtual platforms, act as a Zoom host to allow entry of meeting attendees.
- Perform system administration tasks on online interpreter booking system (maintain users, customer records, locations, run audit reports on a regular basis).
- Create and maintain Excel spreadsheets used for quality control; program and maintain Excel macros where required.
- Manage interpreter assignments in the online booking system.
- Maintain spreadsheets for pay processing; invoicing; reconciliating accounts.
- Assist with accounting, payroll, HR and maintaining relevant work procedures.
- May be required to carry phone and respond to phone calls and/or provide interpretation (if bilingual) after normal business hours.
- Assist is keeping a tidy and organized workplace.
- Comply with confidentiality policies.
- Providing training as needed to other interpreters or staff.
- Perform other related tasks and duties as may be requested of you from time to time.

**Qualifications**:

- Excellent communication skills both written and oral in English.
- 1-3 years of relevant experience in a customer focused position.
- Completion of a secondary, post-secondary program or related experience.
- Professional and interpersonal skills are essential when communicating with and interpreting to customers and clients (if bilingual).
- Ability to prioritize and manage several milestones and projects efficiently.
- Experience working with different accounting and operating systems including Windows or QB
- Accept constructive criticism and customer feedback regarding their experience.
- Comfortable working in and assisting others through company online booking software and Zoom.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Strong computer skills in MS Word, MS Outlook, and especially MS Excel.
- Must be able to work well in a fast-paced team and multi-tasking environment.
- Must be able to legally work in Canada.
- **Please note only those who qualify will be contacted for an interview.**_

We look forward to hearing from you

Pay: $1.00-$2.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

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