Production Manager

6 months ago

Hamilton, Canada BELFOR CANADA INC. Full time

**Position Overview**

The divisional Production Manager supports the management team and reports to the Operations / General Manager. The Production Manager’s main function is to ensure efficient and timely production of services, within budget and to industry standard. The successful

**Job Duties**
- Establish and facilitate departmental procedures which in turn enhance the production and efficiency of the department while supporting safety policies and procedures
- Implement, oversee and control the production schedule
- Supervise, review and revise crew scheduling, if required
- Oversee and review time and attendance of staff, as well as vacation approvals
- Monitor and regulate staffing needs to ensure optimum staffing levels are supporting business demands
- Interview and hire production staff in conjunction with Operations Manager and/or General Manager approval to support operation needs
- Analyze production, quality control and budgetary outcome of projects
- Oversee consumable and equipment stock and tracking programs for increased financial effectiveness
- Implement cost control programs or procedures
- Oversee, monitor and direct coordination and maintenance of equipment, vehicles and warehouse
- Oversee, monitor and direct coordination of company issued equipment, to include communication devices, laptops, iPads and tools
- Manage fleet vehicles: monthly vehicle inspections, fuel consumption, GPS tracking, proper cleanliness, record monthly kms on pool vehicles, budget maintenance and/or replacement of vehicle fleet, approve vehicle repairs, and direct vehicle assignments
- Perform job site visits to ensure quality of service and budgetary compliance
- Collaborate with management for preparation of on-call schedule
- Coordinate after hours emergency crews and work as required
- Assist Project Managers on large or complex Emergency losses, to include organizing heavy equipment, staffing and job site Health and Safety
- Audit and review emergency paperwork and processes to ensure compliance
- Participate in on-call rotation as the on-call manager, as required
- Follow all internal policies and procedures in association with varying protocols for restoration work
- Audit and implement policies/procedures and production levels in the content processing department. This will also include warehousing/storage of all contents
- Audit all personnel uniform requirements and needs
- Ensure efficient collaboration and coordination between departments for job completion
- Develop and implement policies and procedures for catastrophic loss (CAT) situations
- Provide excellent customer service
- Work under time constraints to meet specific timelines
- Monitor and schedule orientation and other training for new and existing employees in conjunction with Health and Safety
- Ensure attention to detail and keen sense of safeguarding other people’s property and information
- Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
- Comply with all **Belfor** policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
- Attend all **Belfor **sponsored training courses

**Responsibilities**
- **Human Resources**: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees
- **Safety**: Verify all **Belfor** documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with provincial laws and **Belfor** policy at all **Belfor** locations and job sites
- **Accountability**: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation
- **Communication**: Ability to communicate effectively and professionally with our staff and customers, both verbal and written
- **Leadership**: Ability to delegate, set expectations, and monitor progress of all direct reports
- **Time Management**: Proven ability to multi-task in a fast-paced environment

**Qualifications**
- Post-secondary courses in business, project or construction management
- IICRC certification in either Water Restoration Technician (WRT), Fire and Smoke or Mould Remediation (AMRT) is required
- 4+ years Construction / Restoration / Insurance experience preferred
- 2+ years’ experience in a leadership role
- Experience and knowledge of provincial health and safety standards and WCB compliance
- Knowledge of project management principles and practices
- Knowledge of business and management principles and practices
- Comprehensive understanding of customer service, principles

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