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Product Manager

3 weeks ago

Edmonton, Canada CareCru Full time

CareCru is seeking a passionate and results-oriented Product Manager to join our growing team. In this role, you will play a critical role in defining and delivering exceptional experiences for our users, and their patients.


Reporting to the CTO, you will work closely with cross-functional teams (Engineering, Design, Customer Success) to discover customer needs, prioritize the backlog, and ensure the successful launch and adoption of new product offerings.


Let's talk if...

  • You are endlessly curious about your customers, competitors and technology
  • You are a great communicator
  • You feel that Product Management is the best role ever and are looking to grow your career
  • You’re the kind of person who takes initiative to improve things
  • You conquer learning curves with ease
  • You are data-driven, but biased to act when faced with ambiguity
  • You understand how to balance customer empathy with executing on-time
  • You like working with small teams and can move fast


Responsibilities

  • Conduct market research, competitive analysis, and user research (ie. user interviews, surveys, usability testing) to deeply understand customer requirements
  • Define and maintain a product backlog aligned with business goals and user needs
  • Effectively communicate the "why" with stakeholders across all levels, including executives, engineers, designers, and customers
  • Create and prioritize tasks in the backlog with clear and concise requirements and acceptance criteria
  • Collaborate closely with designers and engineers to ensure the successful delivery of high-quality products
  • Track and analyze product performance metrics (e.g., user engagement, adoption rates, customer satisfaction) to identify areas for improvement
  • Stay abreast of industry trends and emerging technologies in the dental and SaaS space
  • Foster a culture of innovation and continuous improvement within your team


Qualifications

  • 3-5+ years of experience as a Product Manager managing SaaS products
  • Proven experience in continuous discovery, competitive analysis, and managing product backlogs
  • Strong understanding of Agile methodologies and experience working in cross-functional teams, including Design
  • Excellent written and verbal communication, presentation, and interpersonal skills.
  • Data-driven decision-making with the ability to analyze and interpret data to inform product decisions
  • Passion for creating exceptional user experiences and a deep understanding of user-centered design principles
  • Experience working with dental practice management software or in the dental industry is a strong plus


Why CareCru?

  • Be an early stage contributor in high-growth company run by a proven team with successful SaaS startup experience
  • Competitive salary and early-stage stock options
  • Excellent benefits package including health, life, dental and vision
  • Be part of a passionate, entrepreneurial team that works hard and has fun doing it


About CareCru

CareCru is building the premier growth platform in dental. Both single-location practices, and dental groups, can supercharge their business by connecting their DPMS to the CareCru Platform to:

  • Reveal the health of the practice(s) (Business Intelligence, AI-driven Insights)
  • Boost team productivity by intelligently automating tasks (CRM-like Business Process Automation)
  • Deliver an unparalleled patient experience (Next-gen Online Scheduling, Modern Patient Engagement)

Adding the “Cru” is like adding three world-class team members to the practice—a front office administrator, a marketing specialist, and a practice consultant.