Guest Services Agent

3 months ago

Fort Saskatchewan, Canada Stars Inn and Suites Full time

Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
- Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
- Be aware of all essential aspects of hotel operations.
- Collects payments from customers, ensures daily settlements are balanced.
- Monitors lobby and check-in activity including cleaning and tidying up lobby area
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Receiving calls, conducting room reservations, and verifying existing bookings
- Works with all departments closely to ensure guest safety, fulfills requests and coordinates with departments and managers special requests and report any activity.
- Staff will be trained for all shifts including audit shifts and expected to help out when needed.

**Qualifications**:

- Excellent customer service skills, phone etiquette and listening abilities.
- Flexibility to work varying and extended shifts.
- Ability to work under pressure while maintaining professionalism.
- Attention to detail to ensure proper billing/payments/charges/reservations/relay of information etc.
- A willingness to learn and help where needed is a major asset.
- Dealing with guest complaints effectively in solving guests needs.
- Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
- Experience as a hotel front desk agent is preferred.
- Experience in SKYTOUCH or Choice advantage preferred

Above all, be a team player. We are only successful if all of us are successful. working together to make things happen, cover when needed where needed. etc.

**Salary**: $15.00 per hour starting / Based on experience.

Schedule:

- 8 hour shift
- Holidays
- Weekdays, Weekends
- 7am to 3pm
- 3pm to 11pm

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week

Pay: From $15.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Skytouch/ChoiceAdvantage: 1 year (preferred)

Work Location: In person

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