Digital Performance Analyst

6 months ago

Montréal, Canada Intact Full time

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

**About the role**

Who needs insurance? Everybody. That keeps us busy. Very busy.

At Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Simplifying insurance takes creativity, empathy and hard work. We explore, take risks, make mistakes, and learn all day, every day.

Here, innovation is everyone's job. Ready to make your mark?

**About the role**:
**Work location**:Montreal (hybrid)

**Responsibilities**:

- Work closely with various teams involved in the Lab’s digital initiatives to identify knowledge gaps and analysis needs
- Define KPI plans for digital products in collaboration with internal and external teams
- Assure the quality of analytics tracking implementation and perform regularly quality checks on collected data
- Analyze performance of our digital touchpoints on a regular basis using both quantitative and qualitative data sources
- In close collaboration with Design & Product teams, create and present ongoing performance reports, including appropriate recommendations for product optimization
- Respond to ad-hoc data & analysis requests

**You**:

- Passionate about digital, data and performance
- ** Minimum 5 years’ experience in digital performance analytics**:

- Strategic and innovative in using data to generate actionable insights
- Solid storytelling and presentation skills
- Self-starter with a talent for understanding stakeholder needs
- Proven experience in data visualization (PowerBI, Tableau etc.)
- Hands-on experience in at least one web analytics tool (Adobe Analytics, Google Analytics, Amplitude, etc.)
- Interest in/knowledge of tracking implementation process and digital data collection tools (Adobe Launch, Google Tag Manager, etc.)
- Knowledge of SQL/Python, a plus
- Bilingual (French/English) - this role need to interact on a regular basis with colleagues across the country

LI-Hybrid

**Here are a few reasons why others have joined our team**:

- An award-winning, inspiring workplace that supports its people and recognizes great work
- Flexible working schedules & hybrid work module
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success

**We are an Equal Opportunity Employer**

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

**Background Checks**

**Eligibility to Work in Canada**

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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