Infrastructure Analyst

4 days ago

Toronto, Canada Technical Standards and Safety Authority Full time

**About Us**:
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but our employees share a few key traits:

- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

**Position Summary**:
**Application Deadline**: October 9, 2024

**Responsibilities**:

- Establish and maintain user access privileges to all supported IT systems.
- Prepare and conduct new user training sessions.
- Troubleshoot and implement solutions to address IT field service user issues.
- Log IT user issues - and required management approvals - in IT Helpdesk system and provide management with tracking and key metrics concerning support levels.
- Develop documentation of system configuration and systems operational support procedures.
- Monitor computer and communications systems, including configuration of and response to critical system alerts, and take action to ensure adequate performance and the integrity and security of data.
- Participate in opportunities to develop a current knowledge of information technology.

**Job Requirements**:

- Diploma or Degree in Information Technology
- Microsoft certification (preferred)
- Information technology experience in a support function
- Demonstrated experience supporting a remote work force (preferred)
- Strong experience in remote support tools.
- Strong experience supporting computer hardware such as laptops, desktops, printers.
- Experience with telecommunications/mdm (ex. iPhone deployment and support).
- Experience in liaising with external vendors.
- Proficiency in documentation and ability to verbally articulate technical matters to non-technical staff.

**Inclusion and Equal Opportunity Employment**:

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