Manager, Student Financial Services

2 weeks ago

Brampton, Canada Algoma University Full time

**Job Title: Manager, Student Financial Services**:

- Administration_

**Position Status**:Permanent, Full-time
Non-Union

**Department**:Financial Services

**Supervision Received**:Director, Financial Services

**Supervision Exercised**:Student Accounts Officer
Accounts Receivable Officer

**Location**:Sault Ste. Marie or Brampton, ON

PRIMARY FUNCTIONS:
A. Student Financial Services Operations 50%

B. Student Tuition & Fee Revenue 40%

C. Administrative Duties 10%

**TOTAL 100%**

The Manager, Student Financial Services is responsible for the direction and oversight of activities related to the effective management, assessment, recording, and control of student tuition, and related student fees, in accordance with University policy. The role is responsible for operations ensuring that the Student Financial Services team provides efficient, accurate, and timely support to students. The Manager works collaboratively with other campus departments providing information and support to aid in establishing appropriate business processes and decision-making. The Manager is committed to customer service excellence.
The incumbent also provides research, analysis, and reporting to senior management in support of student financial activity.

RESPONSIBILITIES:
**A. Student Financial Services Operations (50%)**
- Manage processes to ensure that all student fees are assessed accurately, and registered in a timely manner.
- Manage processes to ensure the efficient, accurate, and timely recording and reporting of all University student tuition and other fee revenue.
- Demonstrate a thorough understanding of the student account assessment infrastructure.
- Oversee reconciliation of assessment and receivable information from the student information system to the finance system.
- Resolve complex business processes and operational issues.
- Demonstrate professional judgment in situations where clear direction is not available.
- Interpret policies and procedures to respond to complex and unique student financial matters.
- Create a friendly, efficient, and student-oriented customer service environment, considering the varying needs of students.
- Implement and maintain appropriate and effective internal controls related to student financial transactions.
- Lead the development of training and information sessions, as well as communications, for staff and students across the institution through various media platforms.
- Work with the Director, Financial Services in conducting risk assessments and developing the Finance compliance and controls review program.

**B. Student Tuition & Fee Revenue (40%)**

Provide strategic direction and planning for processing student tuition and fees revenue:

- Develop policies and procedures related to student financial activities.
- Produce year-end and ad hoc reports related to tuition revenue and student receivables.
- Keep current with advances in the industry and investigate technological solutions to recommend and implement process improvements to ensure efficient operations.
- Provide advice on processes to implement fees for new academic program initiatives.
- Adhere to University policies and procedures and exercise professional judgment.
- Establish long and short-term priorities for tuition revenue activity in the Financial

Services group in consultation with the Director, Financial Services.
- Develop and maintain positive working relationships and a network of contacts among various departments within the University.
- Primary functional responsibility for the implementation, testing, and effectiveness of the financial systems used to record student financial activity to ensure the accuracy of the University’s financial statements.

**C. Administrative Duties (10%)**
- Develop productive, collaborative working relationships with internal and external stakeholders.
- Act as a member of the management team responsible for developing and implementing the strategic direction of the Finance team.
- Identify, develop, and implement projects to improve service quality, relationships, stakeholder satisfaction, timeliness, staff capability, and performance.
- Monitor business practices to ensure that Finance has the appropriate practices and processes to work effectively internally and appropriately represent the University externally.
- Lead and participate in other department projects as required.

WORKING CONDITIONS:
**Physical Effort ** _Minimal_
Long periods of sitting and keyboarding

**Physical Environment ** _Minimal Physical_
Minimal exposure to unpleasant/disagreeable conditions

**Sensory Attention ** _Considerable_
Work requires a frequent need to concentrate on a variety of sensory inputs for a lengthy duration requiring diligence and attention

**Mental Stress ** _Considerable_
Work activities are performed in an environment with frequent exposure to mental stress conditions where mental stress would be noticeable

**MINIMUM QUALIFICATIONS**

Undergraduate degree in Fi

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