Shelter Support Team Member

3 months ago

Regina, Canada YWCA Regina Full time

**Hours of Work**: 7am-5pm on rotation including two weekends a month

Shelter Support Team Members are responsible for providing practical support to all residents and ensuring the smooth operation of the shelter. Shelter Support Team Members, in collaboration with the rest of the team, create and monitor strength based individualized plans with each woman staying in the shelter to help facilitate meeting her needs/goals. This position will be under the direct supervision of the Assistant Director of Shelters and under the general supervision of the Director of Women’s Housing.

**Responsibilities**:
**Service Delivery**:

- Provide all care, advocacy, counselling, and listening from a trauma informed care lens;
- Build therapeutic relationships with all residents;
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities;
- Provide practical support for all aspects of resident stays;
- Ensure the well-being of all women and children by maintaining a clean and safe facility;
- Provide information, education, referrals, and support to the residents as needed;
- Collaborate with the other Shelter Counsellors to create individualized plans for each resident and family; and
- Provide referrals and advocacy to ensure that residents have the necessary support to deal with barriers regarding housing.

**Administration and Operations**:

- Participate in Women’s Housing training as a part of continuous improvement;
- Answer shelter phone and record all calls, screen requests for entry and respond to information requests;
- Complete intake and departure process with each woman/family;
- Maintain accurate case management and stats keeping records;
- Maintain accurate records in the HIFIS and/or WSIS database;
- Assist with transportation as needed and available; and
- Assist with the daily operation of the shelter including but not limited to the sorting of donations, cleaning, sorting and upkeep of toys, and assisting with the groceries and food inventory.

**Qualifications**:

- Experience working with Indigenous peoples and cultures and an understanding of the ongoing impacts of colonialism on Indigenous peoples;
- Bachelor’s degree in Social Work, Justice Studies, or other human service field OR an equivalent combination of education and experience;
- Demonstrated experience working with the complex needs of people experiencing homelessness;
- Knowledge of the child welfare and criminal justice systems, income assistance programs, trauma informed care, and the complexities of family violence is essential;
- Ability to work independently and with a team;
- Accurate record-keeping ability and basic computer skills (knowledge of HIFIS would be an asset);
- Good communication and organizational abilities;
- Crisis intervention skills;
- Cultural awareness, and respect for women and children of various backgrounds;
- Class 5 driver’s license; and
- Valid First Aid/CPR certification

**YWCA Regina Employment Benefits**:

- 4% Employer RRSP Contribution-set up by employee-after three months in position-no match required
- Employer paid benefits - option to enhance at mínimal employee cost - after three months in position
- 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid - annually
- Paid vacation days, accrued based on hours worked
- Paid sick days, annually - with carryover - based on hours worked
- Use of YWCA Regina vehicle fleet - for work purposes - with right credentials
- Casual dress code

**Job Types**: Full-time, Permanent

Pay: $22.80-$23.94 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site childcare
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift

Work Location: In person

Application deadline: 2024-09-17

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