Student - Claims Support

3 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Reports To**: Director, Client and Advisor Care

**Department**: Individual Operations Management

**Term**: Part time until December 2023 (ability to go full time during the summer break from school)

**Schedule**: 15 to 20 hours per week, flexible days

**Work Arrangements**: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office about 25% of the time.

**The Opportunity**: We are looking for a detail-oriented student to join us our Claims team on a part-time basis. As the Claims Support Student, you would be responsible for supporting the Claims team for basic tasks and adhoc projects.

**What you will be doing**:

- Process follow up request to Advisors, Claimants and Third Parties for information to proceed with claim
- Process admin tasks as required for claims team
- May also be required as time permits to aid in:

- Processing changes to Advisor contract information on the Fasat System for MGAs, AGAs, Producer Groups and Advisors
- Processing basic Agent of Record Changes and Block Transfers on Life and Annuity policies on Fasat, Ingenium and Vax
- Processing override changes, banking and pay instruction changes
- Update initial and renewal Licenses and E&O information for MGAs, Producer Groups and Advisors
- Process terminations on Fasat as directed by EL Compliance Officer, Insurance Councils and MGAs
- Independent project work as required
- Daily maintenance of dashboard information

**What you will bring**:

- Enrolled in post-secondary education
- Analytical mindset; we are looking for someone who enjoys working with numbers
- Ability to thrive in a fast-paced environment while working with tight deadlines and multiple priorities
- Great customer service etiquette paired with strong verbal and written communication skills
- Ability to support team goals and targets combined with ability to work independently
- Key attention to detail and a focus on maintaining accuracy

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- We value open, honest communication between team members, challenging each other to continually improve
- Employee resource groups that support an inclusive work environment
- A company subsidized cafeteria with a variety of daily options
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to provide two professional references (minimum one supervisor and ab

To learn more about Equitable Life, we encourage you to explore our organization.

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