National Recovery Unit Leader

4 days ago

Oakville, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

People and collaboration are central to our success - we see our employees as customers and advocates and therefore strive to create an environment that ensures all of our people can contribute, feel appreciated and develop competitive skills for the future.

If you are passionate about doing a great job to improve things for customers and having a direct impact on the company’s financial performance, you will be at home here. Help us build a future to be proud of and get ready to fulfil your potential with Aviva.

What you'll do:
- Accountable for the leadership of a team of Recovery Adjusters and the improvement in their performance for the delivery of the business unit outcomes, strategy and goals.- Leading and managing people - delivering on our employee promise of recognizing, developing and engaging our people- Will also be adjudicating a number of subrogation files in a dual role- Oversight of the investigation, evaluation, negotiation and settling of all referred subrogation and recovery opportunities across all lines of business for both their team and their own files- Create an environment for people to do the best work of their lives & build a stronger team by developing employees’ potential in their current role and for future career aspirations.- Responsible for controlling external expenses while ensuring delivery of superior- Identify and collaborate as a team to improve system conditions, which affect the service for our customers, the environment for our people, and our financial performance.- Lead, manage and motivate the team toward improved quality and higher standards. Oversee and participate in periodic file quality reviews- Prepare and deliver timely and informative management reports and presentation materials- Provide technical assistance to identify and develop training and strategic approaches that will optimize subrogation results- Recognize cases, based on severity/complexity protocols that should be transferred to another level of the Claims team and refer on a timely basis- Work with our business partners in various departments to coordinate their efforts to protect the insurer’s subrogated interest and to maximize recovery- Identify opportunities to continuously improve our operation through the removal of waste and failure.- Assist in managing services that directly impact Aviva Canada’s customers and therefore its brand and market reputation- Be a role model of our Aviva Values and lead consistently with our leadership culture i.e. our Culture, Strategy, Commitment and Purpose- Communicate effectively with confidence, curiosity, and courage, and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those- Comply with Regulatory and corporate guidelines.- Adhere to service standards- Ensure key risks are identified, measured, monitored and managed effectively

What you'll bring:
- Positive attitude and perspective- Flexible and adaptable- Post
- Secondary Education, CIP and FCIP strongly considered- Comprehensive working level knowledge and skill in various business line products-
- 2 + Years claims management experience- 5 + Years progressive claims experience- Solid knowledge of insurance practices, operations and processes- Previous Guidewire exposure an asset-
- Demonstrated oral and written communication, and interpersonal skills to effectively manage and negotiate the settlement of subrogated claims with external partners in a professional manner and to work collaboratively in a team environment- Sound working level knowledge of litigation and civil procedure systems across the country, and sound understanding of the practicalities of dealing with internal and external legal resources in a fashion that drives performance improvement and alignment to Aviva’s litigation philosophy.- Ability to mentor, challenge and grow with a diverse team- Well-developed organizational skills- Selfless in your support of others- Excellent inter-personal and effective communication skills both written and verbal, building strong relationships at all levels- Detail-focused, highly analytical orientation- Demonstrated ability to think strategically with problem solving skills- Highly motivated and well organized

What you’ll get:
- Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.- Our vacation package starts at 4 weeks - Paid professional development education- Corporate wellness programs to support our employees’ physical and mental health

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