Client Support Representative
1 week ago
Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone communication, and excel in problem-solving, we'd like to hear from you.
**Position Overview**:
As a Client Support Representative at Disability Credit Canada, you will play a crucial role in ensuring our clients receive top-notch assistance over the phone. You will be responsible for resolving inquiries, providing information, and ensuring a positive customer experience.
**Key Responsibilities**:
1. Phone Support:
- Handle inbound and outbound phone calls from clients professionally and empathetically.
- Listen attentively to client inquiries, issues, and concerns, and provide clear and concise responses.
- Identify and prioritize client needs to provide effective solutions.
- Utilize active listening and problem-solving skills to resolve client issues and ensure client satisfaction.
2. Product and Service Knowledge:
- Maintain in-depth knowledge of our services, and processes.
- Provide clients with accurate and up-to-date information to address their questions or concerns.
- Explain product features, benefits, and usage to clients.
3. Documentation and Records:
- Document all client interactions and relevant information accurately in our customer relationship management (CRM) system.
- Maintain organized records of client inquiries, issues, and resolutions.
**Qualifications**:
- Proven experience in a client support or customer service role with a strong emphasis on phone communications.
- Exceptional phone etiquette, communication, and interpersonal skills.
- Ability to remain calm, patient, and professional under pressure.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with CRM software and call center systems is a plus.
- Excellent organizational and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.
- Commitment to maintaining client confidentiality and data privacy.
**Terms**:
- Full time, permanent position
- Work from our office Monday to Friday 10am to 6pm
- $18 per hour to start
- Health care benefits fully paid by the employer
Disability Credit Canada is an equal opportunity employer, and we value diversity in our workforce.
**Job Types**: Full-time, Permanent
Pay: $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Toronto, ON M3J 2P6: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Client support: 2 years (required)
- Phone Support: 2 years (required)
Work Location: In person
Expected start date: 2024-06-03
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