Waiver Clerk

**Organization**
- A federal Crown Corporation based in downtown Vancouver, the Pacific Pilotage Authority (PPA) provides safe and efficient marine pilotage services in the coastal waters of British Columbia, including the Fraser River.
- PPA oversees dispatch and launch operations at stations in Vancouver, Victoria, Steveston and Prince Rupert.
- A progressive employer with a mandate critical to the economy of Canada. The PPA is wholly self-funded, complex, small and nimble. PPA employs a diverse workforce of approximately 100 people.
- PPA generates revenue through collection of Pilotage service charges paid by transportation companies that access the coastal waters of British Columbia with the assistance of licensed pilots.
- PPA is governed by a Board of Directors appointed by the Government of Canada.
- PPA offers a dynamic environment and competitive compensation and benefits for full-time employees, including a defined benefit pension.

**Overview**

Reporting to the Operations Coordinator, the Waiver Clerk is responsible for processing waivers and providing administrative support to operations team. We anticipate that this role should last for 4-6 months with a possibility of extension.

Hours will vary and shifts will occur Monday-Friday during normal office hours. We anticipate that the shifts will be 2-3 days per week to start and may increase during the contract. The days can be flexible for the right person.

**Major Responsibilities**
- Process pleasure craft waivers, including responding to enquiries, issuing waivers, and informing company or vessel of ongoing requirements and expectations.
- Assist with uploading vessel certificates and records to PDAMS Waiver Management system.
- Assist with rollout of new PDAMS Waiver Management and Portal system.
- Assist with training customers on new PDAMS Waiver Portal system.
- Assists operations team with monthly expense reporting, travel arrangements, and general administrative duties.
- Assists Operations Coordinator with coordinating, distributing, and tracking pilot credit cards.
- Assists Operations Coordinator with pilot retirements and exit procedures.
- Coordinates recognition of employee birthdays.
- Provides support with event planning and special projects.
- Additional duties as assigned.

**Qualifications**
- Post secondary education in business administration, nautical sciences, or a related field is an asset.
- Two years of experience working in an administrative or customer service role preferred but will consider an equivalent combination of education and experience.
- Knowledge of the marine industry is an asset but not required.
- Strong computer skills with intermediate to advanced proficiency in Microsoft office (Excel, Word, Outlook)
- Strong organizational skills with the ability to multi-task in a fast-paced environment while paying attention to detail and accuracy
- Excellent customer service skills

**Compensation**
- Compensation will be based on experience and will range from $25-30 an hour
- 6% in lieu of vacation and 16% in lieu of benefits will be provided

**Applications**

**Accommodation**

Pacific Pilotage Authority is committed to removing barriers to employment.

If you require accommodations throughout the recruitment and hiring process, please let us know. All information received in relation to accommodation will be kept confidential.

**Employment Equity**

Pacific Pilotage Authority is committed to building a diverse workforce and inclusive work environment.

**Job Types**: Part-time, Temporary

**Salary**: $25.00-$30.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Shift:

- Day shift

Ability to commute/relocate:

- Vancouver, BC V6E 4A4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: Hybrid remote in Vancouver, BC V6E 4A4