Automotive Service Manager

1 week ago

Cambridge, Canada Bennett GM Full time

We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as **Service Manager**
You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.
**What We Offer**:

- Competitive compensation
- Competitive incentive plan
- Health and Dental benefits
- Paid Vacation
- Training and learning opportunities
- An opportunity to be a part of an exciting, growing business

**Your day-to-day**:

- Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
- Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
- Monitor department operations and client concerns to define patterns and work to improve efficiency
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Control department budgets and other expenses
- Demonstrate and champion a healthy and safe work environment

**What you bring to the table**:

- Completed a related post-secondary program and or training courses would be valuable
- 5 years of experience in an automotive dealership Service Department
- 3-5 years of management experience
- A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
- Working knowledge of industry standards and practices, including product details and company services offered
- A valid driver's license and a safe driving history
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman
- Excellent communication and organizational skills

We thank all applicants for their interest; however only those selected for an interview will be contacted.
At Bennett GM, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Bennett GM is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Pay: $85,000.00-$120,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Automobile allowance
- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Witmer Auto Service Full time

    Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada TOM HUTCHINSON AUTOMOTIVE INC Full time

    **About us** TOM HUTCHINSON AUTOMOTIVE INC is a small business in Cambridge, ON. We are professional, agile, and our goal is to obtain an individual that will be able to eventually assume a manager type role in the absence of the owner and maintain and service our clients.. Our work environment includes: - Growth opportunities Must be friendly and...

  • Automotive Service Advisor

    3 weeks ago

    Cambridge, Canada TOM HUTCHINSON AUTOMOTIVE INC Full time

    **About us** TOM HUTCHINSON AUTOMOTIVE INC is a small business in Cambridge, ON. We are professional, agile, and our goal is to obtain an individual that will be able to eventually assume a manager type role in the absence of the owner and maintain and service our clients.. Our work environment includes: - Growth opportunities Must be friendly and...

  • Automotive Apprentice

    2 days ago

    Cambridge, Canada Witmer Auto Service Full time

    Responsibilities: - Assist experienced automotive technicians in performing repairs and maintenance on vehicles - Learn and develop skills in automotive repair and maintenance procedures - Follow instructions and guidelines provided by senior technicians - Perform basic tasks such as tire rotations, oil changes, and filter replacements - Keep work area...

  • Automotive Service Advisor/customer Service

    4 weeks ago

    Cambridge, Canada TOM HUTCHINSON AUTOMOTIVE INC Full time

    **About us** TOM HUTCHINSON AUTOMOTIVE INC is a small business in Cambridge, ON. Our goal is to hire an individual that will aid in the day to day operations.We are a very busy Auto Repair Garage currently in our 30th year.. **Job Types**: Full-time, Permanent **Salary**: $45,000.00-$55,000.00 per year **Benefits**: - Casual dress - Dental care -...

  • Automotive Service Manager

    3 weeks ago

    Cambridge, Canada Bennett GM Full time

    We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as **Service Manager**! You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained,...

  • Automotive Service Manager

    1 day ago

    Cambridge, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Introduction Summary The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate...

  • Automotive Service Installer

    4 days ago

    Cambridge, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Summary The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in...

  • Automotive Service Installer

    5 hours ago

    Cambridge, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Summary The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Cambridge Ford Full time

    **Job description** Exciting Opportunity: Full-time Service Advisor Position Are you a customer-centric professional with a passion for the automotive industry? Do you thrive in a fast-paced, dynamic environment? We have an exciting career opportunity for a skilled Service Advisor at Cambridge Ford. **About Us**: Cambridge Ford is a leading automotive...

  • Automotive Service Technician

    7 days ago

    Cambridge, Canada Budds' Group of Companies Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician.What We Offer:One of the top performing and established Mazda dealers in CanadaCompany pension plan with employer RRSP...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Active Green + Ross #1270 Full time

    **Are you outgoing, friendly, organized and a leader everyone wants to follow?** **Do you have a strong work ethic and the drive to succeed?** **We would like to meet you!** **Experienced Service Advisor needed for a busy Cambridge Store!** **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a...

  • Automotive Service Advisor

    6 days ago

    Cambridge, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    SummaryThe Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer...

  • Quality Assurance Manager

    2 weeks ago

    Cambridge, Canada AGS Automotive Full time

    AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and engineering, high...

  • E-coat Manager

    1 week ago

    Cambridge, Canada AGS Automotive Full time

    AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and engineering, high...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Bennett GM Full time

    **Job description** Bennett GM currently employs over 70 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation...

  • Automotive Service Advisor

    1 week ago

    Cambridge, Canada Bennett GM Full time

    **Job description** Bennett GM currently employs over 100 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation...

  • Automotive Service Advisor

    2 weeks ago

    Cambridge, Canada Bennett GM Full time

    Bennett GM currently employs over 100 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Cambridge Ford Full time

    **Exciting Opportunity: Full-time Service Advisor Position** Are you a customer-centric professional with a passion for providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting and rare career opportunity for a skilled Service Advisor at the All-New Cambridge Ford. **The Best of the Best - About Us**: -...

  • Automotive Service Advisor

    3 weeks ago

    Cambridge, Canada Cambridge Ford Full time

    **Exciting Opportunity: Full-time Service Advisor Position** Are you a customer-centric professional with a passion for providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting and rare career opportunity for a skilled Service Advisor at Cambridge Ford. **The Best of the Best - About Us**: - Cambridge...