Customer Experience Associate

1 month ago

Cambridge, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Retail Sales & Service

**Job Category - Primary**
- Retail Banking - Customer Service

**Job Category(s)**
- Retail Banking - Customer Service

**Hours**
- 15

**Business Line**
- TD Canada Trust

**Time Type**
- Part Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Cambridge

**Work Location**
- 425 Hespeler Road

**Job Expires**
- 24-Apr-2023

  • Cashier / Customer Experience Associate

    3 weeks ago

    Cambridge, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Customer Experience Salesfloor Associate

    2 weeks ago

    Cambridge, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Salesfloor Associate

    1 week ago

    Cambridge, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Associate

    8 hours ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Spanish Speaking**: - 423991BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** - Ontario **Hours** -...

  • Customer Experience Associate

    8 hours ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin/Cantonese Speaking**: - 423989BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** -...

  • Customer Experience Associate

    8 hours ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Arabic Speaking**: - 423990BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** - Ontario **Hours** -...

  • Customer Experience Associate

    8 hours ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Serbian Speaking**: - 423992BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** - Ontario **Hours** -...

  • Customer Service Associate

    2 weeks ago

    Cambridge, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Sales Associate

    2 weeks ago

    Cambridge, Canada Friendly Stranger Full time

    **About Us**: Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Retail Sales Associate Job...

  • Sales Associate

    1 week ago

    Cambridge, Canada Friendly Stranger Full time

    **About Us**: Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Retail Sales Associate Job...

  • Customer Experience Representative

    1 week ago

    Cambridge, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also...

  • Customer Experience Representative

    1 week ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Flex Schedule From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref...

  • Customer Experience Representative

    3 weeks ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Flex Schedule From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref...

  • Customer Experience Leader

    1 week ago

    Cambridge, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Specialist

    4 days ago

    Cambridge, Canada CloudStorm Ventures Full time

    EDGEauditor streamlines guest services and minimizes risk for ski resorts by enabling them to keep all their records in a single digital space. Event Caddy is an all-in-one golf tournament management software company that helps charitable and corporate event organizers promote, manage, and run their events through easy-to-use software. Both companies are...

  • Customer Experience Coordinator

    4 weeks ago

    Cambridge, Canada Blendtek Fine Ingredients Full time

    **About **Blendtek****: Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing...

  • Customer Experience Manager

    1 month ago

    Cambridge, Canada Michaels of Canada, ULC. Full time

    Store - CAMBRIDGE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Vp of Customer Experience

    2 months ago

    Cambridge, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste,...

  • Customer Experience Coordinator

    7 days ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Customer Service Associate

    1 month ago

    Cambridge, Canada Lowe's Full time

    The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting...