Night Auditor

6 months ago

Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important.

**We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic, Efficient and Seamless when doing their job.**

Sunray Group of Hotels - Delta Hotels by Marriott Markham, is a hiring a Night Auditor

Marriott Experience an Asset in this role.

**Position Summary**:
**Job Requirements**:

- Prepare receipts for checkout and process invoices
- Verify the completion of all end of day tasks by previous front desk personnel
- Run the night audit from the system than complete and send the reports to HOD
- Verify the completion of all end-of-day tasks by previous front desk personnel
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner. Organize shift and review remaining reservations that are to arrive.
- Reconcile the daily transactions
- Provide outstanding customer service
- Promote and acknowledge guest participation in Marriott Rewards and provide benefits to all members
- Knowledge of the surrounding area to give directions and recommendations to guests
- Handle any guest requests/problems and satisfy their needs within acceptable guidelines
- Create and maintain a positive and productive atmosphere at the desk; have good working relationships with managers and associates in other departments
- Ensure the work area is clean, neat, and well organized Must be adaptable and flexible
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Calm, organized work ethic with the ability to prioritize and meet deadlines

**Qualifications and Attributes**
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience is strongly preferred
- Proficiency in Opera is preferred but not essential
- Must speak fluent English
- Ability to work night shifts (11:00pm-7:00am)

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3R 0A3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Night Auditor: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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