Kitchen Supervisor

6 months ago

Mississauga, Canada Chick-fil-A | Square One Mall Full time

At Chick-fil-A Square One, Supervisors are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Supervisors are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Kitchen Supervisors must have a growth mindset, enthusiasm, a positive attitude, & proactivity. Kitchen Supervisors are expected to act as role models for the new hires, lead small groups of people, and help to alleviate pressure from others on duty.

In addition to these qualities, Kitchen Supervisors must provide constructive and positive feedback to all Team Members. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

**Job Summary**:
Kitchen Supervisors are responsible for day-to-day task management of the restaurant. They are engaging with guests and Team Members and solving concerns and issues. As a Kitchen Supervisor, you are to ensure that back of house is operating according to the proper procedures.

Hours of operation are from 9:30am - 10:00pm, Monday - Saturday.

**Primary Duties and Responsibilities**:

- Managing Team Member performance and staffing needs
- Engaging and resolving customer complaints
- Managing day-to-day operational responsibilities
- Managing day-to-day business activities, shift organization and restaurant needs
- Supervisors should be responsive and aware of surroundings & communication updates
- Successfully assists in training new hires
- Able to hold people accountable for fulfilling their role properly
- Proactively seeks out things that need to be done
- Effectively train and develop Team Members
- Maintain store cleanliness & organization
- Set & communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)
- Ability to work in a fast paced environment
- Strong people skills with a desire to serve team members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Must be mature, patient, professional, and have a growth mindset at all times

**A job at Chick-fil-A Square One is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

**REQUIREMENTS**:

- Previous kitchen leadership experience preferred
- Previous leadership experience an asset
- Current Food Safety Certificate a must
- Analytical, with problem-identification and problem-solving capabilities
- General computer skills (e.g. MS Office)
- Excellent verbal and written communication skills
- Lifting up to 20 kgs
- Ability to excel in a fast-paced environment where attention to detail and effective multi-tasking is essential

Chick-fil-A Square One is an independently owned and operated quick service restaurant looking for incredible team members who have a heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

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