Rpn - Client Care Supervisor

4 weeks ago

Ottawa, Canada Access Healthcare Services inc. Full time

**Job description**

POSITION PROFILE

As an RPN Client Care Supervisor with the Personal Support Program you will provide and promote high quality client centred care to those assigned to your caseload. Within the defined scope of practice as an RPN this includes but is not limited to completing client assessments, PSW delegations and training, evaluation and update of care plans, and client education and health promotion activities. The position requires excellent customer service skills, working in collaboration with the interdisciplinary team, and monitoring care provided to our community clients to ensure the highest level of care at all times. The role requires adherence to the principles of quality documentation and maintenance of client health records at all times.

REQUIRED SKILLS
- Presentation/Education
- Accountability
- Adaptability/Flexibility
- Analytical Thinking
- Communication
- Critical Thinking
- Ethics and Integrity
- Leadership, Coaching, Mentoring
- Networking and Relationship Building
- Organizational and Environmental Awareness
- Risk Management
- Strategic Thinking
- Interpersonal Skills
- French (preferred)

ROLES & RESPONSIBILTIES
- Conducts in-home community client assessments.
- Monitors, educates, mentors, coaches and evaluates personal support workers as defined by the RPNs scope of practice.
- Ensures standards in documentation and practice are followed.
- Assists in the recruitment and orientation of personal support workers (f required)
- Participates in organizational quality improvement plans.
- Participates in care plan development, implementation and evaluation
- Participates in the on call rotation
- Works collaboratively with the coordination team and supports as required
- Addresses and follows up on client concerns in a timely manner
- Supports other AHSI programs as required.

**REQUIREMENTS**:

- RPN in good standing with the College of Nurses of Ontario
- At least 1 year experience in Home and Community Care essential
- Experience working with personal support workers or in a Home and Community Care personal support program highly desirable
- Experience with AlayaCare or community based electronic health records and scheduling software high desirable.
- Current level “C” CPR certification or ability to obtain.
- Bilingual in French and English preferred
- Strong verbal and written communication skills.
- Leadership skills, ability to mentor staff and facilitate program and staff development.
- Commitment to client-centered care and evidence-based nursing practice.
- Well-developed skills in diplomacy, problem solving and conflict resolution skills.
- High degree of resourcefulness, flexibility and adaptability.
- Strong knowledge of computer software including Microsoft Word, Excel and PowerPoint
- Must have a reliable vehicle and willing to travel within the Ottawa region

COMPENSATION

$28.00 - $32.00 per hour (commensurate with experience)

**Job Types**: Full-time, Permanent

**Salary**: $28.00-$32.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Home and Community Care: 1 year (required)

Licence/Certification:

- LPN/RPN License (required)

Work Location: In person

Expected start date: 2023-03-28

**Job Types**: Full-time, Permanent, Casual

**Salary**: $28.00-$31.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Are you able to regularly commute to East Ottawa and surrounding areas for assessments and delegations?

Licence/Certification:

- Registered Nurse (RN) License (preferred)
- CNO Membership (preferred)

Work Location: In person

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