Manager, Customer

3 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Manager, Customer & Loyalty Business Intelligence participates in all stages of the BI process from gathering requirements, designing reports, ensuring data quality and governance, and helping end user with change management related to Air Canada customer and Aeroplan member data. As lead of the team, they will support the Air Canada BI customer data ecosystem and ensure that reporting and intelligence needs are aligned with business value and decision making. The Manager will report to the Senior Manager of BI & Reporting and work with stakeholders across the business.

**Responsibilities**:
Specifically, the Manager will focus on these critical areas:

- Promote the data-driven culture in the organization, align the BI priorities with the corporate strategy, measure the actual BI adoption, strive to give an excellent level of service to BI users.
- Orchestrate project tasks, ensuring each team member knows their role, deadlines are met, and standards are maintained.
- Provide technical guidance and hands on development support across the business for reports, dashboards and self-serve solutions. Understand stakeholder requirements and translate them into actionable BI.
- Manage relationships and expectations with multiple stakeholders, both within Loyalty & eCommerce and across the wider Air Canada business.
- Create comprehensive data governance policies and procedures to ensure the integrity, availability, confidentiality of the organization's data and, keep the stakeholders informed about the data quality evolution over time.
- Provide support services, including standing up and managing self-serve tools, end user support, trouble shooting, ad hoc user education and structured training.
- Create and implement change management strategies aligned with organizational goals.

**Qualifications**
- Graduate degree preferred in BI, computer science, statistics, math, economics, or other quantitative field.
- At least 2 years as a team manager, strong communication skills, capable of having constructive discussions on business and technical topics, energic, passionate about BI and analytics, loves to succeed as a team.
- Strong analytical background with 5+ years of experience of Relational data warehouses and Business Intelligence.
- Strong Experience with Jira.
- Strong experience in PowerBI and DAX.
- Strong data visualization skills.
- Experience of providing support and guidance on BI capabilities to the business and ability to effectively manage multiple stakeholders and tasks at once.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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