Customer Service Representative

4 weeks ago

Winnipeg, Canada RS Distribution Services Ltd Full time

Join our team **RS Distribution Services Ltd.** is proud to offer one of Canada’s most secure and efficient distribution systems. We are committed to service and quality, and we offer fast, efficient, and professional full-service supply chain management solutions, from warehousing and order fulfillment to packaging, assembly and transportation.

We are looking for a dynamic and experienced **Customer Service Representative** **(Term Position)** who can add to our team. You will serve as the liaison between the Company and our clients, providing outstanding services and resolving client issues and concerns.

**Responsibilities**:

- Assist clients with service requests with a focus on first-contact resolution
- Work closely with warehouse and distribution teams to ensure that customer requests are met and that service level agreements are upheld
- Maintain accurate client records, including inventory, shipment and order requests, client complaints, etc.
- Participate in ongoing training and professional development activities to improve job-related skills and knowledge of company services

**What does it take to be part of our team?**
- At least 1-year of experience in a customer service role is required, with a preferred background in warehousing and distribution
- Experience with using Synapse or a similar warehouse management software is considered an asset
- Good communications skills
- Reliable, punctual, with strong organizational skills
- Strong problem-solving and conflict resolution skills
- Superior attention to detail
- Professional, good work ethics and excellent customer service skills
- Demonstrated ability to work effectively as an individual and as part of a team
- Proficiency in Microsoft Office

**Conditions of Employment**:

- Must be eligible to work in Canada
- Must be able to provide a satisfactory Criminal Record Check
- Will be required to undergo assessments to determine relevant knowledge and skills related to the qualifications of the position.

**Hours of Work**:

- Term Position - 1 year term, will end on October 18, 2024.
- Work in office - Monday to Friday 8:00 a.m. - 4:30 p.m.
- Location - 175 Plymouth Street, Winnipeg, MB R2X 2T3
- **Remote work - work from home arrangements can be made if and when operations needs would allow. This is dependent on performance and successful completion of the 3-month probationary period.**

**--**

**Job Types**: Full-time, Permanent

**Salary**: $16.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work Location: Hybrid remote in Winnipeg, MB R2X 2T3

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