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Client Care Coordinator

2 months ago

Victoria, Canada JKS Realty & Property Management Full time

JKS Realty & Property Management, is looking for an exceptional CLIENT CARE COORDINATOR to join our team We are a multi-facet office with Real Estate, Strata Management and Property Management divisions. Must have incredible customer service skills, be extremely detail-oriented, enthusiastic, self-starting, deeply committed to supporting the team in achieving higher levels of success, and to growing your own skills and developing into a supportive leader within our Real Estate Office. This individual will be responsible for implementing and managing the administrative side of the team' business with maximum efficiency, unprecedented care, and unmatched client service.

Responsibilities include:

- Providing concierge level service to our clients and customers
- Need to be highly motivated and coachable.
- Must be willing to take on the responsibilities of this position with honesty, integrity, confidentiality, commitment, and a sense of ownership.
- Coordinating photos and floorplans for listings
- Connecting with sellers/tenants
- Organizing maintenance requests for Property Management
- Managing client databases
- Admin support for real estate, strata & property management business
- Reception duties
- first point of contact

Key Skills:

- Strong written and verbal communication skills, able to communicate and connect effectively with employees, other agents and our clients/customers
- Problem-solver, Self-starter, take initiative to find better ways and improve processes
- Exceptional organizational and project management abilities
- Great ability to focus
- Calm under pressure
- Learning-based
- Service-based attitude, our clients come first
- Proven ability to succeed
- Experience/Education/Training
- Real Estate experience is preferred but not required.
- Knowledge of current real estate technology, tools, CRMs, social media, and forms software is an asset
- Bookkeeping experience would be an asset (Quickbooks)

To be considered for this position, you MUST show how you meet these qualifications within your resume.

Please Send the following:

- Resume & Cover Letter highlighting your relevant experience and the strengths that make you the perfect fit for our team.
- Please give specific examples to illustrate. Our Customer Care Coordinator will service our buyers & sellers, owner/tenants, & handle listing processing. He/she will work side-by-side with our team.

**MANDATORY: Must possess a valid driver's licence and personal vehicle.**

**Experience**:

- Administration: 2 years (preferred)
- Willing to train someone with the right attitude and professional vision

**Salary**: $23.00-$25.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V9B 2X8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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