Dispatcher

4 days ago

Edmonton, Canada SCI White Glove Services Full time

The Dispatcher is responsible for the daily execution of order creation, assignment and updates. This role will communicate on a daily basis with our customer service group and the Driver/Helper teams. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. This position will perform the responsibilities listed below on a daily basis, contributing as needed based on business and shift requirements.

**Key Responsibilities include**:

- Truck routing by geography, scope of work, volumes, etc.
- Print batch orders for primary customers
- Create manifests for trips, create orders (BOL) in TruckMate, print all paperwork BOLs, checklists and job orders as required.
- Check orders for status issues completion, docked, not assigned and Arrcon/Depcon
- Use end of day reports from SCI Service group and Clients to confirm next day orders
- Update/Audit Driver/Helper Expenses in Chrome River and Element Fuel
- Check end of day paperwork for completeness, sort, synergize, store a copy of the trip on S-Drive and file
- Sort and file hard copy fuel logs, time sheets
- Manage the day off rotation of the Driver/Helper teams
- Generate paperwork for the warehouse team to stage runs
- Work with Customer Service to cover same day requests, and confirm availability to cover all requests
- Monitor Routes in Real Time using GPS to ensure crews are on track and no business at risk
- Assist with Precall to customers on driver arrival times
- Accessibility via company provided cell phone if crews are still on the road after hours
- Other duties as required

**Qualifications include**:

- Must have a minimum of 2 years previous dispatching experience
- Flexibility to work beyond end of day to support vacation coverage and volume demands
- Strong MS Office and experience using TruckMate an asset
- Experience in Transportation Management would be an asset
- Strong organizational skills with attention to detail and able to work well under pressure
- Strong analytical, problem solving and multitasking skills with the ability to consider everyone and engage those who can add value to the process
- Solid oral and written communication skills
- Ability to work effectively independently and in a team environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- dispatching: 2 years (required)

Work Location: In person

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