Hub Manager

7 months ago

Vancouver, Canada HelloFresh Full time

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz

Location: East Kent Avenue North and Fraser Street, Vancouver

Shift: Monday - Friday 9 am - 5 pm

**Salary**: 90k

About the Role

The Hub Manager will have oversight and responsibility over all functional areas within the facility and geographic delivery service area. Building from the ground up, you will shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day.

What you will be doing:
Plan, execute and continually improve the day-to-day operations in the Delivery Hub, encompassing sortation processes, fleet management, route planning and coordination of on-road delivery operations
- Accountability for meeting and exceeding KPIs, health & safety compliance, and customer service benchmarks
- Strategic planning and forecasting; evaluate volumes and capacity, resolve problems, and address resource gaps
- Own the financial and operational health of the site; manage P&L and budgeting
- Validate fleet health and maintenance schedules, confirm vehicle demand and driver staffing / scheduling in-line with volume variability
- Cultivate and sustain a culture of safety, positivity, inclusion and excellence
- Manage the business relationship and performance of delivery partners / service providers through frequent reviews and alignment meetings. Create action plans that ensures business objectives and SLA’s are met
- Assist in the development and optimization of key operational processes and standards
- Work directly with management, external partners, service providers and cross-functional team members to properly execute company objectives and project timelines
- Other duties as assigned

At a minimum, you have:

- 4+ years leadership experience in supply chain, transportation, or fulfillment companies
- 4+ years direct management experience of employees, contingent workforce, or third-party resources in a large scale environment
- Valid Class 5 license (or equivalent in Canadian Province)
- Ideally, you have experience in a leadership role in an in-sourced last mile delivery operation
- Quantitative and analytical experience - must have exceptional MS Excel skills
- Decisive, data-driven and customer-centric
- Knowledge of fleet management and vehicle preventative maintenance
- Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment
- Strong interpersonal skills and self-motivated
- Entrepreneurial with a strong attitude towards getting things done, even when it means getting into the trenches and getting your hands dirty
- Real passion for food is an asset

What you’ll get in return:

- Competitive salary and health benefits
- 75% discount on HelloFresh or Chefs Plate weekly box subscription
- High impact work to help feed thousands of families in Canada
- Opportunity to learn and grow
- Work with a hard-working and supportive team

Working Conditions:
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. _If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. _

JD1003

**About HelloFresh**

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work

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