Hub Supervisor

7 months ago


Vancouver, Canada HelloFresh Full time

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz

Shift: Monday to Friday 9am-5pm

Location: East Kent Avenue North and Fraser Street

**Salary**: $63K

About the Role

Reporting directly to the site Hub Manager, the Delivery Operations Supervisor will provide on-shift leadership to staff and will oversee all Hub-related activities, including sortation operations, vehicle loading, and on-road delivery operations. Providing front-line leadership, you will own the day-to-day operations of the business, coordinate vehicle capacity, and serve as the primary support person for hourly staff. Safety is of the utmost importance at HelloFresh and you will be responsible for fostering a culture of safety, reporting, and ensuring all policies and procedures are followed. You will help shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day.

What you will be doing:

- Manage a team of Warehouse Associates and Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end
- Accountability for health & safety compliance, recordkeeping, reporting and investigation
- Meeting and exceeding service KPIs, and responding to customer service requests and escalations
- Conduct team huddles to convey safety messaging, and quality tips, and maintain engagement and open communication with employees
- When required, supervise the sortation operation, and loading process, and perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching, and guidance
- Management of employee scheduling, time & attendance, and performance reviews
- Ensure communication on maintenance, availability, and security of all HelloFresh assets along with the Fleet Asset Specialist
- Responsible for ensuring compliance with all safety, GMP, and policies/procedures, as well as adherence to PPE/hygiene policies.
- Build an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
- Operate a lean facility by making recommendations to improve and implement new processes
- Design, develop, and implement warehousing and delivery training programs
- Provide coverage for the Hub Manager when required
- Other duties as assigned

At a minimum, you have:

- 2+ years of leadership experience in supply chain, transportation, or fulfillment companies
- 2+ years of direct management experience of employees, contingent workforce, or third-party resources in a large-scale environment
- Valid Class 5 license (or equivalent in Canadian Province)
- Meet schedules/timelines and organize your work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
- Leadership experience motivating and encouraging others
- Basic proficiency in manipulating data and reporting
- Can lift 50 lbs and participate in physical job activities such as standing, walking, and crouching daily. Can work in an environment that may be hot, cold, and noisy.
- Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment

What you’ll get in return:

- Competitive salary and health benefits
- 75% discount on HelloFresh or Chefs Plate weekly box subscription
- High impact work to help feed thousands of families in Canada
- Opportunity to learn and grow
- Work with a hard-working and supportive team

Working Conditions:
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. _If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. _

JD1003

**About HelloFresh**

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work



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