Bilingual Customer Experience Specialist

3 weeks ago


Winnipeg, Canada Neo Financial Full time

Overview

At Neo, we’re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We’re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We’re creating a seamless digital experience, with the modern day features you’ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.

Backed by world class investors, we’ve raised $299M and are one of a few Canadian tech companies that have reached ‘unicorn’ status - valued over $1B. Check out the full story here.

Neo Financial is looking for Bilingual French Customer Experience Specialists to join our team in Winnipeg, MB.

Bilingual Customer Experience at Neo

“J’ai rejoint Neo Financial depuis juin 2021 en tant que spécialiste bilingue de l'expérience client.
Neo Financial m’a permis de m'épanouir professionnellement tout en trouvant un équilibre entre mon travail et ma vie personnelle.
Je termine toujours ma journée avec un enthousiasme pour me réveiller le lendemain et retourner au travail.”
- Murhambo Basimike

As an important gateway to Neo Financial, our Customer Experience Specialists gain exposure to all areas of the business including our products, our partners, and most importantly, our customers. Our Experience team is a group of high performers with a passion for creating and delivering exceptional experience to Neo’s growing customer base. This team is filled with resourceful problem solvers. In your first few weeks, you’ll be learning about our customers, products and the financial industry. If you’re someone who loves a dynamic, fast-paced environment and thrives in change, you’ll fit right in with us

**What you'll be doing**:
**Who we're looking for**:
You have 2+ years experience in a customer-facing role, or in customer service You have exceptional written and verbal communication skills in both French and English You excel in a team environment, and you relate well to people from all backgrounds You are organized, with an acute attention to detail You are capable of prioritizing tasks in a dynamic work environment You have demonstrated the ability to handle customer issues resourcefully and with completeness Experience in Google Suite, MS Office and Web based portal computer skills is an asset Experience in financial services or with financial products is an asset

**What will help you succeed**:
You play an active role in your community and care about those around you. You respect that an individual’s differences make them unique You are energetic, resourceful, and able to react quickly and professionally in all situations You go the extra mile to assist people, offering them the kind of help you would want to receive You are financially literate (or have a desire to be), and can simplify complex topics in a way that people can easily understand You like identifying trends and issues, and are not afraid to speak up about them You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way You take ownership over your work and outcomes You’re passionate about building world-class products with a world-class team

At Neo, you’ll be working with industry-leading technology that changes the way we live and redefines Canada’s financial future.. It’s a serious deal, and we’re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's lives. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We’re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.

**Benefits of working at Neo**:
Flexible Compensation Scenarios - the ability to choose your base salary and equity combination
Meaningful Equity - employees are owners, so when the company succeeds, you do too
Extended Health Benefits - comprehensive health and dental coverage that starts on day one
Wellness Benefits - complimentary access to Headspace and FitOn Pro subscriptions
Paid Maternity & Parental Leave - company top-up and 100% benefits coverage while you’re away
Modern Office Space - our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation
Learning Events - all-company huddles, product demo days, guest speakers, and more



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